Dynamics 365 CRM Product Manager.
| Dyddiad hysbysebu: | 17 Ebrill 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £50K |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2026 |
| Lleoliad: | EC1M 4BU |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | St John Ambulance |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 309497JCP |
Crynodeb
Role: Dynamics 365 (CRM) Product Manager
Location: London
Contract type: Permanent
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
Job Summary
Sitting within the Product Management Team, the Dynamics 365 (CRM) Product Manager is responsible for the Dynamics 365 and Microsoft product planning and execution throughout the Product Lifecycle, including gathering and prioritising product and customer requirements, defining the product vision, and working closely with stakeholders and delivery teams to ensure revenue and product optimisation goals are met. The Product Manager’s job involves ensuring that the product supports the company’s overall strategy and goals.
Forming and managing effective relationships with key business stakeholders, in particular Business Owners, Product Managers, Business Analysts, Engineers and IT Leads. Work with stakeholders to deliver the Product Roadmap by producing clear and manageable roadmaps and backlogs for delivery and communication.
Experienced in product management and agile methodologies you bring stakeholders together to solve problems and optimise product capabilities to enable the business to reach their strategic and operational objectives. You effectively matrix manage cross functional team members assigned to your product squad, liaising across multiple teams and functions to ensure engagement and successful product delivery against agreed business expectations and governance processes.
This role is for D365 and Microsoft products within St John and therefore the applicant requires experience and knowledge with D365, CRM, Microsoft and associated architecture, tech stacks, processes and user support. St John are looking for a person who has demonstrable and proven experience working with Dynamics 365 to deliver CRM programmes with complex, multi-audience organisations with a disparate database and business requirements to support growth, integrations, data cleansing and unified consent management. Alongside this we would expect the role to lead on Microsoft platform management, supporting wave releases and the adoption of new features and functionality.
About You
You will be educated to GCSE level or equivalent (Grade C) inc Maths & English (minimum of 5), be Product Management certified/Agile Project Management / any other recognised Product mgt qualification, have demonstrable and proven experience of Microsoft Platform Management, have proven experience of D365 product management lifecycle: product vision, product roadmap, backlog management, feature and user story development, have demonstrable and proven experience of D365 Sales, Marketing and Customer Engagement, have experience of working in structured product team following defined governance standards relating to product roadmaps, resource management, issue management, change management etc & have the ability to translate complex technical solutions to a non-technical audience and gain the right level of buy-in and support.
About the Role
Essential responsibilities – all Product Managers
Define the product strategy and roadmap in line with the organisation’s strategy and goals, and the DDaT transformation programme
Create and manage timelines for delivering the product roadmap, planning new features and changes to the product that account for a range of factors such as risks and opportunities
Be recognised as the expert in the business on the product, the industry and relevant technology
Act as a leader for your product within the business and build relationships with business stakeholders
Run cross functional squads to deliver product roadmaps without formal line management authority over squad members
Ensuring that requirements, solution design and tests are documented and maintained for traceability across product releases
Work with external third parties on transformation programmes and/or the design and support of product features
Run and participate in product ceremonies (stand ups, sprint planning, reviews and retros)
Gather and evaluate ideas and opinions from users and product stakeholders to prioritise the most valuable features for delivery
Inspire and enthuse colleagues and users of the product
Appropriate product governance and communication structures are implemented and maintained
Monitor, report and improve product performance
Essential responsibilities – all Employees
Engage, involve and empower St John People in problem-solving and improving the organisation
Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
Be able to work on your own initiative and be highly motivated to achieve both personally and within a team
Please see the job description for more detail (this can be viewed on our website or once you click apply)
Find out more about us, including our new Ask Me campaign, at www.sja.org.uk
Location: London
Contract type: Permanent
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
Competitive salary and pension scheme
33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
Hybrid, Flexible working
Cycle to work scheme Electric Vehicle Scheme
Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
Job Summary
Sitting within the Product Management Team, the Dynamics 365 (CRM) Product Manager is responsible for the Dynamics 365 and Microsoft product planning and execution throughout the Product Lifecycle, including gathering and prioritising product and customer requirements, defining the product vision, and working closely with stakeholders and delivery teams to ensure revenue and product optimisation goals are met. The Product Manager’s job involves ensuring that the product supports the company’s overall strategy and goals.
Forming and managing effective relationships with key business stakeholders, in particular Business Owners, Product Managers, Business Analysts, Engineers and IT Leads. Work with stakeholders to deliver the Product Roadmap by producing clear and manageable roadmaps and backlogs for delivery and communication.
Experienced in product management and agile methodologies you bring stakeholders together to solve problems and optimise product capabilities to enable the business to reach their strategic and operational objectives. You effectively matrix manage cross functional team members assigned to your product squad, liaising across multiple teams and functions to ensure engagement and successful product delivery against agreed business expectations and governance processes.
This role is for D365 and Microsoft products within St John and therefore the applicant requires experience and knowledge with D365, CRM, Microsoft and associated architecture, tech stacks, processes and user support. St John are looking for a person who has demonstrable and proven experience working with Dynamics 365 to deliver CRM programmes with complex, multi-audience organisations with a disparate database and business requirements to support growth, integrations, data cleansing and unified consent management. Alongside this we would expect the role to lead on Microsoft platform management, supporting wave releases and the adoption of new features and functionality.
About You
You will be educated to GCSE level or equivalent (Grade C) inc Maths & English (minimum of 5), be Product Management certified/Agile Project Management / any other recognised Product mgt qualification, have demonstrable and proven experience of Microsoft Platform Management, have proven experience of D365 product management lifecycle: product vision, product roadmap, backlog management, feature and user story development, have demonstrable and proven experience of D365 Sales, Marketing and Customer Engagement, have experience of working in structured product team following defined governance standards relating to product roadmaps, resource management, issue management, change management etc & have the ability to translate complex technical solutions to a non-technical audience and gain the right level of buy-in and support.
About the Role
Essential responsibilities – all Product Managers
Define the product strategy and roadmap in line with the organisation’s strategy and goals, and the DDaT transformation programme
Create and manage timelines for delivering the product roadmap, planning new features and changes to the product that account for a range of factors such as risks and opportunities
Be recognised as the expert in the business on the product, the industry and relevant technology
Act as a leader for your product within the business and build relationships with business stakeholders
Run cross functional squads to deliver product roadmaps without formal line management authority over squad members
Ensuring that requirements, solution design and tests are documented and maintained for traceability across product releases
Work with external third parties on transformation programmes and/or the design and support of product features
Run and participate in product ceremonies (stand ups, sprint planning, reviews and retros)
Gather and evaluate ideas and opinions from users and product stakeholders to prioritise the most valuable features for delivery
Inspire and enthuse colleagues and users of the product
Appropriate product governance and communication structures are implemented and maintained
Monitor, report and improve product performance
Essential responsibilities – all Employees
Engage, involve and empower St John People in problem-solving and improving the organisation
Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
Be able to work on your own initiative and be highly motivated to achieve both personally and within a team
Please see the job description for more detail (this can be viewed on our website or once you click apply)
Find out more about us, including our new Ask Me campaign, at www.sja.org.uk