Senior Application Support Analyst
| Dyddiad hysbysebu: | 17 Ebrill 2026 |
|---|---|
| Cyflog: | £39,959.00 i £48,117.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £39959.00 - £48117.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Mai 2026 |
| Lleoliad: | Harlow, CM17 9NA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9292-26-0165 |
Crynodeb
Main duties of the job Systems Management: To build clinic templates when requested / approved on the ICT system. To manage the demand of clinic builds and assist with prioritisation. Monitor the system housekeeping activities and ensure timely resolution of any queries raised by the IT helpdesk that need further investigation. Assisting in the maintenance of security of the EHR live environment in accordance with the NHS IM&T Security Manual, the Trust’s Security/Confidentiality Policy including locally defined polices and/or procedures. Modify existing user security access groups based on updated policies. Ensure the electronic communications database is up to date and transmit any failed discharge summaries and letters. Manage access control for users. Initiate and monitor system audit trail events. Responsible for release management. Manage the testing and quality assurance of new system software, upgrades and patch release software for EHR and other systems. Liaise with the Trust IT service desk in the provision of second and third line application support. Manage the EHR system test and training environment. Work with the Application Support Team to manage and control the application support queue in the ITSM. Ensure that the correct call details are managed and maintained in the ITSM. Ensure that calls are responded to agreed Service Level Agreements. Work with the parameters of ITSM with regards to incident, problem and change management. Ensure that all changes proposed to the EHR environment are thoroughly tested before application and that any fixes are managed through robust change management processes. Ensure that all roles adhere to Role Based Access Control (RBAC) standards adopted by the Trust. Incident & Problem Management: Be responsible for working through the Application Support ITSM queue ensuring that incidents are prioritised accurately, delegated appropriately and resolutions applied within SLA. To have expert knowledge of the various SLAs associated with application support. Be a lead expert in the resolution of application related incidents. To work with local clinical, non-clinical and third party suppliers in the resolution of such incidents. To be able to prioritise numerous incidents of varying severity and effectively manage the resolution of all incidents within the agreed service levels. To provide expert software configuration management for PAH applications. To ensure the production of procedures, planning, reporting, change control documents, audit documents and version control. To be pro-active in being able to decipher when a problem has occurred and ensure that it is managed under the problem management process. To work with the Service Management Specialist in ensuring that workarounds are implemented to the agreed standards and respective problems monitored until resolution under SLA. Where there is no immediate resolution available, ensure that an effective workaround is in place, communicate that to end-users, document it in the knowledge base and manage the resolution within the SLA. To develop and maintain a robust understanding of the systems to facilitate report writing either using add on tools or using the reporting capabilities of the application. Change Control: To manage and/or provide expert software configuration management for PAH applications, to include the production of procedures, planning, reporting, change control preparation documents, audit and version control. To ensure that the integrity of databases is maintained at all times. To ensure that applications are current and continue to be configured in such a way as to meet relevant clinical, managerial and technical standards. To provide leadership to system specific user groups/forums. Establish baseline and maintain change records of configuration of PAH applications in all instances. To ensure that relevant proposed changes to live applications have been tested thoroughly and documented in the test environment and signed off, prior to application in the live environment. Prepare and maintain local configuration procedures and training material for application support staff. Establish baseline and maintain configuration / change records of interface settings for the relevant applications to include – maintain records of field mappings, oversee code mappings, document message pathways between systems, keep records of variations to standard mappings, review any system release documentation for implications for interface mappings. To actively participate in the Change Advisory Board meetings and provide feedback when required to the application support staff. To support changes being applied to live environments. Monitor and assess the release of information standard notices and ensure any notices that need to be actioned by the department are brought to the attention of the Application Support Manager. Assist in providing Training to system users at all levels: Assist the Trust IT Training team to deliver application training across all staff groups both internal and external to the Trust when required for major project initiatives. Ensure that relevant administrative functions are adhered to when training and respective systems are kept up to date to reflect end user learning. Explore alternative methods of training delivery with the IT training team. Assist the training team in the creation and maintenance of user guides for new developments and system management guides within the application team.