Leisure Customer Assistant
| Dyddiad hysbysebu: | 15 Ebrill 2026 |
|---|---|
| Cyflog: | £25,583 i £25,989 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25,583 per annum, Grade 4 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ebrill 2026 |
| Lleoliad: | Newcastle-under-Lyme, Staffordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Newcastle Under Lyme Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Vacancy reference
ECR000552
Salary
£25,583 per annum, Grade 4
Hours of work: Monday - 6.30am-2.30pm, Tuesday - 6.30am-2.30pm, Wednesday - 1.15pm-9.15pm, Thursday - 1.15pm-9.15pm, Friday - 1.45pm-9.15pm
Hours
37 hours a week
Contract
Permanent
Location
Jubliee2, Newcastle-under-Lyme, Staffordshire
About the job
As the first point of contact for our members and visitors, you’ll play a key role in promoting and growing our membership base, including fitness and swimming lesson sales. You will provide outstanding customer service.
At Jubilee2, you’ll be part of a vibrant, community-focused leisure centre that values health, wellbeing, and excellent service. You will be part of a supportive and friendly team environment and this is an opportunity to make a real difference in helping people stay active and healthy.
Requirements
Are you friendly, proactive, and passionate about delivering great customer service? If so, we’d love you to join the team at Jubilee2 as a Leisure Customer Assistant (Receptionist)!
We’re looking for someone who is:
Confident and enthusiastic with great communication skills
Passionate about helping customers and providing a great experience
Comfortable using computer systems and learning new digital tools
Sales-minded, with a proactive approach to generating leads and retaining members
Reliable, flexible, and a strong team player
Previous experience in customer-facing, sales, or leisure role would be an advantage, but full training will be provided.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People offer
We reward our people with a competitive range of benefits including;
access to the local government pension scheme
minimum 24 days annual leave plus 5 extra days after 5 years' service
flexible working options and family friendly policies
local and national high street discounts
free car parking
wellbeing support including £12.50 per month Jubilee2 membership
green travel scheme including cycle to work and electric car salary sacrifice
free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks
development and training opportunities
Contact
Hiring Manager - Andrew.murfin@newcastle-staffs.gov.uk
Closing date
26 April 2026
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
30 April 2026
While we value diverse backgrounds and experiences, we are unable to provide visa sponsorship. Applicants must be able to prove they have the Right to Work in the U.K.
ECR000552
Salary
£25,583 per annum, Grade 4
Hours of work: Monday - 6.30am-2.30pm, Tuesday - 6.30am-2.30pm, Wednesday - 1.15pm-9.15pm, Thursday - 1.15pm-9.15pm, Friday - 1.45pm-9.15pm
Hours
37 hours a week
Contract
Permanent
Location
Jubliee2, Newcastle-under-Lyme, Staffordshire
About the job
As the first point of contact for our members and visitors, you’ll play a key role in promoting and growing our membership base, including fitness and swimming lesson sales. You will provide outstanding customer service.
At Jubilee2, you’ll be part of a vibrant, community-focused leisure centre that values health, wellbeing, and excellent service. You will be part of a supportive and friendly team environment and this is an opportunity to make a real difference in helping people stay active and healthy.
Requirements
Are you friendly, proactive, and passionate about delivering great customer service? If so, we’d love you to join the team at Jubilee2 as a Leisure Customer Assistant (Receptionist)!
We’re looking for someone who is:
Confident and enthusiastic with great communication skills
Passionate about helping customers and providing a great experience
Comfortable using computer systems and learning new digital tools
Sales-minded, with a proactive approach to generating leads and retaining members
Reliable, flexible, and a strong team player
Previous experience in customer-facing, sales, or leisure role would be an advantage, but full training will be provided.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People offer
We reward our people with a competitive range of benefits including;
access to the local government pension scheme
minimum 24 days annual leave plus 5 extra days after 5 years' service
flexible working options and family friendly policies
local and national high street discounts
free car parking
wellbeing support including £12.50 per month Jubilee2 membership
green travel scheme including cycle to work and electric car salary sacrifice
free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks
development and training opportunities
Contact
Hiring Manager - Andrew.murfin@newcastle-staffs.gov.uk
Closing date
26 April 2026
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
30 April 2026
While we value diverse backgrounds and experiences, we are unable to provide visa sponsorship. Applicants must be able to prove they have the Right to Work in the U.K.