Programme Manager
| Dyddiad hysbysebu: | 14 Ebrill 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £35,343 per annum + £3,000 market supplement |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Mai 2026 |
| Lleoliad: | London, EC1A 1AA |
| Cwmni: | Prison Advice and Care Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1933 |
Crynodeb
Job Advert
About the role
We're looking for an experienced Programme Manager to lead the delivery of our family and significant others services at HMP Send,
while overseeing service delivery and line managing staff across HMPs Downview, Highdown and Coldingley.
This is a hands-on management role. You'll be responsible for ensuring our services are delivered effectively, that positive
family relationships are maintained and strengthened, and that family work is fully integrated within prisoners' care and
rehabilitation plans. You'll manage teams of paid staff, volunteers, students on placement and serving prisoners acting as family
champions — supporting, supervising and developing them to deliver consistently high-quality services.
What you'll be doing
You'll manage day-to-day operations across your allocated sites, contributing to operating plans and performance monitoring, and
providing regular reports to your line manager. You'll play a key role in ensuring contractual targets are met and that the needs
of prisoners, family members and carers are at the heart of everything we do.
You'll lead on recruitment, selection and induction for your teams, and support training and development for practitioners.
Building strong working relationships will be central to your success — with HMPPS, prime contractors, healthcare providers, and
other voluntary sector partners — to strengthen referral pathways and improve continuity of service.
You'll also embed learning into programme delivery, drawing on performance data, frontline experience, lived experience, feedback
from families and prisoners, Pact's own research, and relevant external evidence and policy.
What we're looking for
We need someone who can demonstrate:
* Experience of managing services and staff across multiple sites, ideally within the criminal justice, social care or voluntary
sector
* A strong understanding of the challenges facing prisoners and their families
* The ability to build productive relationships with a wide range of stakeholders, including statutory and voluntary sector
partners
* Experience of performance monitoring, reporting and using data to drive service improvement
* Confidence in recruiting, inducting and developing staff, volunteers and peer supporters
* A collaborative approach, with the ability to work across organisational boundaries and share learning and best practice
* A commitment to involving the voices of people with lived experience in service design and delivery
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative
services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have
resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of
every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards
of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye
care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to
further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be
supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being
bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About the role
We're looking for an experienced Programme Manager to lead the delivery of our family and significant others services at HMP Send,
while overseeing service delivery and line managing staff across HMPs Downview, Highdown and Coldingley.
This is a hands-on management role. You'll be responsible for ensuring our services are delivered effectively, that positive
family relationships are maintained and strengthened, and that family work is fully integrated within prisoners' care and
rehabilitation plans. You'll manage teams of paid staff, volunteers, students on placement and serving prisoners acting as family
champions — supporting, supervising and developing them to deliver consistently high-quality services.
What you'll be doing
You'll manage day-to-day operations across your allocated sites, contributing to operating plans and performance monitoring, and
providing regular reports to your line manager. You'll play a key role in ensuring contractual targets are met and that the needs
of prisoners, family members and carers are at the heart of everything we do.
You'll lead on recruitment, selection and induction for your teams, and support training and development for practitioners.
Building strong working relationships will be central to your success — with HMPPS, prime contractors, healthcare providers, and
other voluntary sector partners — to strengthen referral pathways and improve continuity of service.
You'll also embed learning into programme delivery, drawing on performance data, frontline experience, lived experience, feedback
from families and prisoners, Pact's own research, and relevant external evidence and policy.
What we're looking for
We need someone who can demonstrate:
* Experience of managing services and staff across multiple sites, ideally within the criminal justice, social care or voluntary
sector
* A strong understanding of the challenges facing prisoners and their families
* The ability to build productive relationships with a wide range of stakeholders, including statutory and voluntary sector
partners
* Experience of performance monitoring, reporting and using data to drive service improvement
* Confidence in recruiting, inducting and developing staff, volunteers and peer supporters
* A collaborative approach, with the ability to work across organisational boundaries and share learning and best practice
* A commitment to involving the voices of people with lived experience in service design and delivery
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative
services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have
resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of
every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards
of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye
care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to
further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be
supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being
bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.