Terminal 3 Cleaning Supervisor
| Dyddiad hysbysebu: | 14 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Mai 2026 |
| Lleoliad: | TW6 1SD |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 93895 |
Crynodeb
Job Title: Terminal 3 Cleaning SupervisorSalary: £35,867.88Contract Type: PermanentType of Employment: Full Time Total Weekly Contractual Hours: 39.5Shift Description: 4 on 4 off; 12 hour shiftLocation: Heathrow Airport, 1034 D'Albiac House, Cromer Road, Hounslow, Greater London, England TW6 1SDJob Overview
-Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
-Successfully undertake the training matrix specific to this role.
-Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
-Our promise to our people: a place to work where you can thrive and be your best every day.
-Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
-Knowledge of relevant procedures
-Level of customer Service
-Team Player
-Health and safety awareness and knowledge
-Deliver the agreed services within the budget allocated to their role and to the standard required.
Main Duties
-Monitor the performance of all staff in the soft services team.
-Ensure staff are reviewed on a regular basis and annual appraisals are carried out on direct reports.
-Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
-Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
-Manage the holidays and absences of the Cleaning Operatives & Team Leaders to ensure that adequate coverage is available and that cleaning standards are not reduced.
-Manage absence management in line with Mitie Policies and procedires, having a full understanding of the Mitie absence management policy.
-Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives.
-Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
-Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
-Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company's time restrictions.
-Ensure team members PIN in as required on site at the arrival at site and leaving site
-Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
-Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
-Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager.
-Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
-Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
-Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives
-Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
-Monitor the standard of work of the Cleaning Services Team
-Respond to Customer complaints immediately in conjunction with the Duty Manager.
-Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
-Ensure all areas within the premises are cleaned to the required frequency and SLA's.
-Complete stock control/order sheets as directed by the Duty Manager.
-To ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
-To deliver tool box talks to all cleaning operatives.
-Carry out daily audits reporting faults through clients CAFM system.
-Liaise with Soft Plus Services to complete fabric faults as per SLA.
-To respond to any major leaks or incidents and manage the situation as directed by the Duty Manager.
-To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
What we are looking for
-Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
-Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
-Have a flexible approach to the role.
-Proven Customer Focus and Service Skills.
-The ability to prioritise workload effectively, with good organisational skills.
-Able to work from own initiative.
-Good awareness of Health and Safety legislation.
-Excellent Time Management Skills.
-Good Communication skills
-An understanding of RAMs and COSH
-Ensure compliance with Mitie's information security procedures in all activities;
-Proactively identify and report security risks to your manager;
-Report actual and suspected security incidents
-Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
-Successfully undertake the training matrix specific to this role.
-Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
-Our promise to our people: a place to work where you can thrive and be your best every day.
-Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
-Knowledge of relevant procedures
-Level of customer Service
-Team Player
-Health and safety awareness and knowledge
-Deliver the agreed services within the budget allocated to their role and to the standard required.
Main Duties
-Monitor the performance of all staff in the soft services team.
-Ensure staff are reviewed on a regular basis and annual appraisals are carried out on direct reports.
-Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
-Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
-Manage the holidays and absences of the Cleaning Operatives & Team Leaders to ensure that adequate coverage is available and that cleaning standards are not reduced.
-Manage absence management in line with Mitie Policies and procedires, having a full understanding of the Mitie absence management policy.
-Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives.
-Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
-Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
-Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company's time restrictions.
-Ensure team members PIN in as required on site at the arrival at site and leaving site
-Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
-Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
-Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager.
-Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
-Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
-Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives
-Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
-Monitor the standard of work of the Cleaning Services Team
-Respond to Customer complaints immediately in conjunction with the Duty Manager.
-Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
-Ensure all areas within the premises are cleaned to the required frequency and SLA's.
-Complete stock control/order sheets as directed by the Duty Manager.
-To ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
-To deliver tool box talks to all cleaning operatives.
-Carry out daily audits reporting faults through clients CAFM system.
-Liaise with Soft Plus Services to complete fabric faults as per SLA.
-To respond to any major leaks or incidents and manage the situation as directed by the Duty Manager.
-To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
What we are looking for
-Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
-Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
-Have a flexible approach to the role.
-Proven Customer Focus and Service Skills.
-The ability to prioritise workload effectively, with good organisational skills.
-Able to work from own initiative.
-Good awareness of Health and Safety legislation.
-Excellent Time Management Skills.
-Good Communication skills
-An understanding of RAMs and COSH
-Ensure compliance with Mitie's information security procedures in all activities;
-Proactively identify and report security risks to your manager;
-Report actual and suspected security incidents