Service Co-ordinator
| Dyddiad hysbysebu: | 08 Ebrill 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Mai 2026 |
| Lleoliad: | ST1 5PZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 154061 |
Crynodeb
Service Co-ordinator
Contract: Key Account Network
Location: Stoke, ST1 5PZ
Hours of work: 20
Contract Type: Fixed Term Contract - 6 months
We are seeking a Service Co-ordinator to act as the central point of contact for customers and operational colleagues, taking full ownership of service requests from initial contact through to resolution.
The role focuses on delivering a timely, accurate and customer-focused service that supports ISS’s ambition to become the world’s greatest service organisation.
Job Description
We are looking for someone who will manage calls, emails and job allocations effectively, liaise across teams, and maintain clear and accurate records.
Through strong communication and collaboration, the Service Co-ordinator will help ensure Service Level Agreements (SLAs) are met, operational risks are minimised, and customer satisfaction is maximised.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing service requests accurately.
Take ownership of service requests, ensuring timely and customer-focused resolution.
Identify appropriate solutions and escalate issues when required.
Manage job allocations and coordinate activities across operational teams.
Maintain and update facilities management systems (e.g. Maximo) and associated records.
Provide professional helpdesk support and general administrative assistance.
Support the account delivery team with day-to-day administrative tasks.
Ensure compliance with company processes, procedures and client contract requirements.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, contact centre or administrative role.
Proven call handling experience.
Proficiency in Microsoft Office programmes.
Excellent written and verbal communication skills.
Experience of working within a team to support shared organisational goals.
Strong organisational and planning skills, with the ability to schedule and prioritise activities effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Stoke, ST1 5PZ
Hours of work: 20
Contract Type: Fixed Term Contract - 6 months
We are seeking a Service Co-ordinator to act as the central point of contact for customers and operational colleagues, taking full ownership of service requests from initial contact through to resolution.
The role focuses on delivering a timely, accurate and customer-focused service that supports ISS’s ambition to become the world’s greatest service organisation.
Job Description
We are looking for someone who will manage calls, emails and job allocations effectively, liaise across teams, and maintain clear and accurate records.
Through strong communication and collaboration, the Service Co-ordinator will help ensure Service Level Agreements (SLAs) are met, operational risks are minimised, and customer satisfaction is maximised.
Key Responsibilities
Act as the first point of contact for client calls and emails, logging and processing service requests accurately.
Take ownership of service requests, ensuring timely and customer-focused resolution.
Identify appropriate solutions and escalate issues when required.
Manage job allocations and coordinate activities across operational teams.
Maintain and update facilities management systems (e.g. Maximo) and associated records.
Provide professional helpdesk support and general administrative assistance.
Support the account delivery team with day-to-day administrative tasks.
Ensure compliance with company processes, procedures and client contract requirements.
Professional and Personal Competencies/Qualifications
Previous experience in a customer service, contact centre or administrative role.
Proven call handling experience.
Proficiency in Microsoft Office programmes.
Excellent written and verbal communication skills.
Experience of working within a team to support shared organisational goals.
Strong organisational and planning skills, with the ability to schedule and prioritise activities effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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