Service Delivery Agent
| Dyddiad hysbysebu: | 08 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mai 2026 |
| Lleoliad: | NP12 4AB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Vibrant Energy Matters |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Hours: 40 hours per week (Mon–Sat, between 8:30am–6pm)
About Us:
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) to the UK residential housing market and is part of Connells Group Plc, ultimately owned by Skipton Building Society. Our mission is simple: to make every home in Britain energy efficient. With significant investment and an expanding service offering into home energy efficiency improvements, we are in a strong position to grow and lead the market over the next decade. We also work with well-known brands including B&Q, Santander, and NatWest.
The Role:
As a Service Delivery Agent, you’ll be the first point of contact for customers, clients,
assessors, and internal teams. You’ll play a key role in delivering a seamless, high
quality service by managing bookings, resolving queries, and supporting customers
throughout their journey.
Working in a fast-paced scheduling team, you’ll handle a high volume of daily
interactions while balancing speed, accuracy, and excellent customer service.
Key Responsibilities:
Book, amend, and manage customer appointments efficiently and accurately
Handle enquiries across phone, email, webchat, and digital channels
Resolve queries at first point of contact wherever possible
Take ownership of issues through to completion
Keep customers informed and manage expectations clearly
Escalate issues appropriately with full context
Maintain accurate records of all interactions
Support a positive, customer-first team culture.
What We’re Looking For:
At least 2 years’ experience in a customer-facing or service role
Strong communication skills (written and verbal)
Ability to work in a fast-paced environment
A proactive, solution-focused mindset
High attention to detail
Calm, professional, and empathetic approach
Strong team player with ownership mentality
Desirable:
Experience in scheduling, bookings, or contact centres
Experience in property, energy, or service-based industries
Familiarity with CRM or customer service systems
Our Values:
Be human
Take ownership
Show resilience
Find a way
Keep it simple
Additional Information:
This is a fully office-based role, and attendance is required on all working days.
Department: Operations
Type: Permanent
Hours: 40 hours per week (Mon–Sat, between 8:30am–6pm)
About Us:
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) to the UK residential housing market and is part of Connells Group Plc, ultimately owned by Skipton Building Society. Our mission is simple: to make every home in Britain energy efficient. With significant investment and an expanding service offering into home energy efficiency improvements, we are in a strong position to grow and lead the market over the next decade. We also work with well-known brands including B&Q, Santander, and NatWest.
The Role:
As a Service Delivery Agent, you’ll be the first point of contact for customers, clients,
assessors, and internal teams. You’ll play a key role in delivering a seamless, high
quality service by managing bookings, resolving queries, and supporting customers
throughout their journey.
Working in a fast-paced scheduling team, you’ll handle a high volume of daily
interactions while balancing speed, accuracy, and excellent customer service.
Key Responsibilities:
Book, amend, and manage customer appointments efficiently and accurately
Handle enquiries across phone, email, webchat, and digital channels
Resolve queries at first point of contact wherever possible
Take ownership of issues through to completion
Keep customers informed and manage expectations clearly
Escalate issues appropriately with full context
Maintain accurate records of all interactions
Support a positive, customer-first team culture.
What We’re Looking For:
At least 2 years’ experience in a customer-facing or service role
Strong communication skills (written and verbal)
Ability to work in a fast-paced environment
A proactive, solution-focused mindset
High attention to detail
Calm, professional, and empathetic approach
Strong team player with ownership mentality
Desirable:
Experience in scheduling, bookings, or contact centres
Experience in property, energy, or service-based industries
Familiarity with CRM or customer service systems
Our Values:
Be human
Take ownership
Show resilience
Find a way
Keep it simple
Additional Information:
This is a fully office-based role, and attendance is required on all working days.