Team Leader
| Dyddiad hysbysebu: | 03 Ebrill 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mai 2026 |
| Lleoliad: | Bournemouth, Christchurch and Poole, BH15 3SY |
| Cwmni: | Reed Talent Solutions |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | RPO03758-361072 |
Crynodeb
Are you passionate about delivering exceptional customer experiences and leading teams to high performance? Do you thrive in environments where every day brings a new challenge—whether that’s high call volumes, complex casework or urgent, time‑critical issues?
If you love supporting people, creating structure in fast-paced settings and helping others succeed, this role could be the perfect fit.
As a Team Leader within our Customer Service Operations, you’ll guide a team responsible for handling a mix of inbound calls, complex case progression and urgent mission‑critical work. You’ll coach your team, manage day‑to‑day performance and ensure we deliver the service, speed and quality our clients rely on.
What Will I Be Doing?
You’ll lead a dynamic team working across multiple customer-facing workflows, ensuring excellence in speed, quality and service.
Key Responsibilities:
- Lead the day-to-day operation of your lane—whether that’s high-volume inbound calls, complex case progressing, or mission‑critical customer-impacting issues.
- Ensure calls, cases and escalations are handled quickly, accurately and professionally.
- Coach team members to improve capability, confidence and decision-making.
- Maintain strong telephony performance, SLA adherence and real-time responsiveness.
- Guide the team through complex or high-risk situations with clarity and calm leadership.
- Partner with colleagues across Rapid Response, Bookings, Authorisations and Supplier Management to prevent delays and reduce rework.
- Monitor trends, investigate issues and identify opportunities for improvement.
Where and When Will I Work?
This is a full-time, permanent role based at our office in Poole.
You’ll work an 8‑hour shift Monday–Friday, scheduled between 7am–7pm.
Why Join the Team?
We believe that people do their best work when they feel supported, valued and connected.
With an Employee Net Promoter Score of 9.14/10 and an internal eNPS of 66, our culture speaks for itself.
We celebrate wins together, invest in development and create a workplace where you can shine.
Just some of the benefits include:
- Bonus Scheme – rewarded for your contribution
- Discounted Gym Membership
- Cycle-to-Work Scheme & Free Parking
- Regular Treats & Incentives tailored to what you like
- Supportive, approachable management
- Quarterly team events & charity involvement
- Birthday Day Off (after one year)
- Dress for Your Day
- Employee Assistance Programme & Mental Health First Aiders
- Career development opportunities as we grow
About Us
With over 35 years of expertise in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four core values: People, Passion, Delivery and Solutions.
- We champion our people, recognising them as our most valuable asset.
- We are driven by passion, always striving to do better and make a meaningful impact.
- And we always deliver, using smart solutions to support our clients and keep drivers moving.
About You
You’ll bring a blend of calm leadership, customer focus and operational insight.
We’re looking for someone with:
- Experience in contact centre leadership, high-volume inbound work or complex case progression environments.
- Strong communication skills and the ability to simplify complex situations.
- Proven coaching ability and a genuine passion for developing others.
- Confidence in decision-making, prioritisation and owning outcomes in fast-paced situations.
- A proactive approach, aligned with our ‘We Do’ philosophy.
How to Apply
If you’re excited by the idea of leading a high-performing team in a growing business that values its people, apply now, or contact Tom Dyson for a confidential conversation:
• Phone: 0300 373 4298
• Email: tom.dyson@reed.com
Compliance
Your application will go through the following stages of assessment:
- Pre-screening - We will check that your CV meets the essential/eligibility criteria listed in the Skills & Experience section of this advert. On your CV, please clearly show how you meet the criteria above Please note If you have not heard from us within 7 working days, please assume your application has been unsuccessful this time.
- CV Review - Your CV, supporting documents and qualification notes will be reviewed by hiring managers to determine eligibility for interview
- Interview - If invited to interview, you'll be assessed against the sift categories in the Skills & Experience section of this advert
- Feedback - Feedback will be provided post-interview. If successful, your application will be considered for offer. Please note feedback will only be provided if you attend an interview
What Will I Be Doing?
You’ll lead a dynamic team working across multiple customer-facing workflows, ensuring excellence in speed, quality and service.
Key Responsibilities:
- Lead the day-to-day operation of your lane—whether that’s high-volume inbound calls, complex case progressing, or mission‑critical customer-impacting issues.
- Ensure calls, cases and escalations are handled quickly, accurately and professionally.
- Coach team members to improve capability, confidence and decision-making.
- Maintain strong telephony performance, SLA adherence and real-time responsiveness.
- Guide the team through complex or high-risk situations with clarity and calm leadership.
- Partner with colleagues across Rapid Response, Bookings, Authorisations and Supplier Management to prevent delays and reduce rework.
- Monitor trends, investigate issues and identify opportunities for improvement.
Your leadership will ensure we complete urgent work at pace, manage high call throughput without sacrificing quality, and progress complex cases with accuracy and ownership.
Where and When Will I Work?
This is a full-time, permanent role based at our office in Poole.
You’ll work an 8‑hour shift Monday–Friday, scheduled between 7am–7pm.
Why Join the Team?
We believe that people do their best work when they feel supported, valued and connected.
With an Employee Net Promoter Score of 9.14/10 and an internal eNPS of 66, our culture speaks for itself.
We celebrate wins together, invest in development and create a workplace where you can shine.
Just some of the benefits include:
- Bonus Scheme – rewarded for your contribution
- Discounted Gym Membership
- Cycle-to-Work Scheme & Free Parking
- Regular Treats & Incentives tailored to what you like
- Supportive, approachable management
- Quarterly team events & charity involvement
- Birthday Day Off (after one year)
- Dress for Your Day
- Employee Assistance Programme & Mental Health First Aiders
- Career development opportunities as we grow
About Us
With over 35 years of expertise in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four core values: People, Passion, Delivery and Solutions.
- We champion our people, recognising them as our most valuable asset.
- We are driven by passion, always striving to do better and make a meaningful impact.
- And we always deliver, using smart solutions to support our clients and keep drivers moving.
If you’re looking to join a forward‑thinking, supportive company where you can grow, we’d love to hear from you.
About Us
With over 35 years of expertise in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four core values: People, Passion, Delivery and Solutions.
- We champion our people, recognising them as our most valuable asset.
- We are driven by passion, always striving to do better and make a meaningful impact.
- And we always deliver, using smart solutions to support our clients and keep drivers moving.
If you’re looking to join a forward‑thinking, supportive company where you can grow, we’d love to hear from you.