Locality Counselling Service Lead
| Dyddiad hysbysebu: | 02 Ebrill 2026 |
|---|---|
| Cyflog: | £35,118 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35118 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Ebrill 2026 |
| Lleoliad: | Birmingham, B17 9QL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | B0637-26-0000 |
Crynodeb
Main Duties and Responsibilities Service Leadership and Operational Oversight Lead day to day management of the mental health triage team, ensuring safe, timely, and high quality responses to all enquiries. Line Manage a team of Health and Wellbeing Coaches based across Solihull & Birmingham. Maintain oversight of risk, safeguarding concerns, demand pressures, and complex cases. Develop, implement, and review triage processes, tools, and practice standards. Ensure all staff understand escalation procedures and receive appropriate guidance and supervision. Supervision and Workforce Development Deliver regular reflective supervision to triage assistants and other mental health support staff. Identify training needs and coordinate internal/external development opportunities. Model trauma informed, strengths-based practice. Partnership and MultiAgency Coordination Act as a key link between Primary Care, Primary Mental Health Teams and VCFSE wellbeing providers. Convene or attend multiagency meetings, panels, or triage discussions. Ensure smooth referral pathways, warm handovers, and joint working arrangements. Maintain up to date knowledge of local mental health and wellbeing provision. Quality Assurance and Safeguarding Oversee quality of triage records, risk assessments, and case decision making. Monitor adherence to safeguarding policies, ensuring prompt escalation where needed. Audit triage practice and produce improvement plans as required. Review data trends to identify risks, gaps, or opportunities for service enhancement. Service Development and Strategic Support Contribute to the shaping and evolution of the Gateway Family Services mental health offer. Lead on the development of new processes, guidance, and service pathways. Support tender responses, partnership proposals, and outcome reporting for commissioners. Represent the organisation at relevant strategic forums and partnership boards. Data, Outcomes and Reporting Oversee monitoring systems and ensure high quality data capture. Prepare performance reports for senior leadership, funders, or commissioners. Use quantitative and qualitative data to support service planning and evidence impact.