Customer Contact Advisor
| Dyddiad hysbysebu: | 02 Ebrill 2026 |
|---|---|
| Cyflog: | £25,947.47 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Ebrill 2026 |
| Lleoliad: | Spalding, Lincolnshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Public Sector Partnership Services |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services! 12-month fixed contract – starting 1st June 2026.
PSPS are recruiting Customer Contact Advisors to join our well-established team, supporting over 661,000 contacts a year, from our local offices in Boston, Spalding and Horncastle.
This role will be based at one of these locations, however you will be able to organise own travel to attend PSPS offices and other worksites when required to do so.
Do you want to work in a fast-paced professional environment, with a strong one team ethos?
We are looking for quick thinking, solution focused individuals, who work with a one team approach to improve standards of service delivery. Our recruitment package supports our new Assistants through an exclusive and bespoke programme of training and mentoring.
As a Customer Contact Advisor, you will provide an efficient, effective and customer-focused first point of contact for customers who contact us via telephone, email, post, webchat or face to face, spanning across our 3 Client Council districts. You will provide customers with a knowledgeable and professional service covering a range of council services. Ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.
You will commence on Grade 3 and progress to Grade 4 upon completion of training.
What you will need:
Hold Grade C (4) or above (or equivalent) in English and Maths,and be competent in using Microsoft Office packages.
Previous experience working in a customer focused environment and dealing with customer complaints or service requests
High levels of accuracy and attention to detail when following processes.
If you are interested in having a confidential conversation about the role, please contact Melissa Lawton, Customer Contact Team Leader on 01775 764809.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week*
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS are recruiting Customer Contact Advisors to join our well-established team, supporting over 661,000 contacts a year, from our local offices in Boston, Spalding and Horncastle.
This role will be based at one of these locations, however you will be able to organise own travel to attend PSPS offices and other worksites when required to do so.
Do you want to work in a fast-paced professional environment, with a strong one team ethos?
We are looking for quick thinking, solution focused individuals, who work with a one team approach to improve standards of service delivery. Our recruitment package supports our new Assistants through an exclusive and bespoke programme of training and mentoring.
As a Customer Contact Advisor, you will provide an efficient, effective and customer-focused first point of contact for customers who contact us via telephone, email, post, webchat or face to face, spanning across our 3 Client Council districts. You will provide customers with a knowledgeable and professional service covering a range of council services. Ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.
You will commence on Grade 3 and progress to Grade 4 upon completion of training.
What you will need:
Hold Grade C (4) or above (or equivalent) in English and Maths,and be competent in using Microsoft Office packages.
Previous experience working in a customer focused environment and dealing with customer complaints or service requests
High levels of accuracy and attention to detail when following processes.
If you are interested in having a confidential conversation about the role, please contact Melissa Lawton, Customer Contact Team Leader on 01775 764809.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week*
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
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