Registration Authority (RA) Administrator
| Dyddiad hysbysebu: | 01 Ebrill 2026 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ebrill 2026 |
| Lleoliad: | Stoke on Trent, ST4 8HH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9301-26-0482 |
Crynodeb
Systems and equipment To have in depth working knowledge and understanding of RA & ESR systems operational across customer organisations. To have sound working knowledge of Clinical Systems operational across Customer Organisations To have proficient skills and knowledge of Microsoft Office products including Word, Excel and Outlook. To participate in Testing of advances in technology supporting customer organisations. Use of VDU and Computer equipment continually for large parts of the day. Decisions and judgements Responsible for prioritising own workload to meet service KPIs and business deadlines, with limited supervision. Responsible for managing customer incidents and requests using SSHIS service desk, this requires comparison and analysis of a range of options to provide customer resolution. Use of specialised knowledge of systems to test and validate system performance. Propose new ways of working where necessary and where performance improvement can be made. Communication and relationships Communicate effectively with Clinical and Non-Clinical staff across multiple NHS organisations both in writing and verbally. Deal sensitively and empathically with a range of clinical staff when implementing systems which have an impact on service delivery/business change. Evaluate problems and consider a broad range of options and solutions to specific queries and support users in a sensitive and reassuring manner. To liaise with clinical and non-clinical staff in explaining potentially confusing and complex IT issues to staff with little or no IT knowledge. The post-holder must always maintain a customer service focus . Physical demands of the job Using VDU equipment for most of the working day. Work within normal office conditions visiting occasionally Clinical Areas as necessary. Lift and manoeuvre light goods and equipment in accordance with the manual handling regulations and good practice. Light physical effort such as sitting, walking or standing. Demonstrate advanced key board skills, ensuring data entry is both accurate and timely. Travel locally to attend meetings, workshops and demonstrations. Most challenging/difficult parts of the job Ability to handle interruptions during times of concentration so as to be able to deal with team/customer queries. Maintaining service KPIs whilst balancing customer priorities and delivering business as usual service. Dealing sensitively with customers who may be having difficulty accessing registration resources preventing them from carrying out their role. As a result, they may be agitated and confrontational. This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn