Practice Manager

Dyddiad hysbysebu:	30 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	08 Mai 2026
Lleoliad:	Evesham, WR11 4BS
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A5940-26-0001

Crynodeb

Job summary: Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Job responsibilities: Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential threats and opportunities. Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development. Monitor and evaluate performance of the practice team against objectives; identify and manage change to include succession planning. Develop and maintain effective communication both within the practice and with relevant outside stakeholders. Prepare and update the practice development plan, and oversee the implementation of the aims and objectives Assess and evaluate premises requirements and manage development plans. Financial management Manage practice budgets and seek to maximise income. Through negotiation and collaboration with external parties, preparation and submission of development plans, ensuring the practice receives an appropriate and equitable allocation of resources. Understand and report on the financial implications of contract and legislation changes. Manage and oversee practice accounts; submit year-end figures promptly and liaise with the practice accountant. Monitor cash-flow, prepare regular forecasts and reports to the Partners. Monitor and reconcile income and expenditure statements and purchase/sales ledger transaction. Ensure payroll process is accurate and timely for practice staff and maintain appropriate records. Manage contributions to the practice pension scheme(s) and maintain appropriate records. Human resources Oversee the recruitment, appointment and retention of staff and provide a general personnel management service. Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff ensuring annual appraisals and development plans. Manage staffing levels within target budgets. Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their roles. Support and mentor staff, both as individuals and as team members. Implement effective systems for the resolution of disputes and grievances. Keep abreast of changes in employment legislation. Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies) Organisational Ensure meetings, agendas and actions logs are prepared, monitored and maintained ensuring distribution of minutes as necessary. Develop Practice protocols, policy and procedures, review and update annually. Ensure that Practice premises are adequately maintained and cleaned, and that adequate fire prevention and security systems are in place. Manage the procurement of practice equipment, supplies and services within target budgets. Develop and review Health & Safety policies and procedures and keep abreast of current legislation. Arrange appropriate insurance cover and ensure timely renewal. Ensure that the practice has adequate business continuity plans and disaster recovery procedures in place. Ensure appropriate maintenance for practice equipment and premises. Patient services Adopt a strategic approach to the development and management of patient services ensuring contractual requirements are adhered to. Ensure service development and delivery is in accordance with local and national guidelines. Maintain registration policies and monitor patient turnover and capitation. Maintain capacity and demand data and auditing to identify access needs and risks. Oversee and/or develop repeat prescribing systems. Oversee and/or develop and manage an effective appointments systems. Routinely monitor and assess practice performance against patient access and demand management targets. Develop and implement an effective complaints management system which is delivered in line with practice policy. Liaise with patient groups/PALS. Incidents and Significant Events Act as lead for incidents and learning events to ensure staff awareness, logging, investigation and transparency to ensure learning outcomes are identified and shared. Information management and technology Evaluate and plan practice IT implementation and modernisation. Keep abreast of the latest development in primary care IT and regularly update the practice management team. Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training. Set targets and monitoring standards for data entry and data collection such as CQRS systems. Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place. Maintain the practices website. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually)Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate