Trainee Claims Advisor
| Dyddiad hysbysebu: | 23 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Income Protection Cover if you're off sick continuously for 26 weeks or more, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership, Professional Development + Membership support, where required by the role, Support for your Continuing Career |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Ebrill 2026 |
| Lleoliad: | Colchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Arc Legal Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We’re Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global AmTrust Financial group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
As part of our service offering, our Legal Expenses Insurance (LEI) team manages customer claims with care, clarity and a focus on fair outcomes. We’re looking for a Trainee Claims Advisor to join our team based out of our Colchester office on a hybrid basis.
What you’ll be doing
You’ll be responsible for assessing and progressing legal insurance claims while supporting customers throughout the process. This includes:
Reviewing and assessing new claims and gathering key information
Interpreting policy wording and evaluating whether claims are covered
Handling customer enquiries by phone and email with clarity and empathy
Investigating details and applying fair judgement in line with guidance
Managing your own caseload and maintaining accurate records
Working across multiple systems to ensure an efficient claims journey
What we’re looking for
We welcome applications from recent graduates, junior applicants, or individuals with experience in customer service, admin or operations. You’ll need strong communication skills, good analytical ability and resilience. The ideal candidate is curious, detail‑focused, confident with IT systems and proactive in their approach.
As part of our service offering, our Legal Expenses Insurance (LEI) team manages customer claims with care, clarity and a focus on fair outcomes. We’re looking for a Trainee Claims Advisor to join our team based out of our Colchester office on a hybrid basis.
What you’ll be doing
You’ll be responsible for assessing and progressing legal insurance claims while supporting customers throughout the process. This includes:
Reviewing and assessing new claims and gathering key information
Interpreting policy wording and evaluating whether claims are covered
Handling customer enquiries by phone and email with clarity and empathy
Investigating details and applying fair judgement in line with guidance
Managing your own caseload and maintaining accurate records
Working across multiple systems to ensure an efficient claims journey
What we’re looking for
We welcome applications from recent graduates, junior applicants, or individuals with experience in customer service, admin or operations. You’ll need strong communication skills, good analytical ability and resilience. The ideal candidate is curious, detail‑focused, confident with IT systems and proactive in their approach.