Operations Manager
| Dyddiad hysbysebu: | 20 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Ebrill 2026 |
| Lleoliad: | Todmorden, OL14 5RN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2681-26-0002 |
Crynodeb
The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Operations Manager is responsible for: Supporting the Practice Manager in the day-to-day operations of the Practice, ensuring staff achieve their primary responsibilities. Functional Management of the Patient Services Adviser (PSA) Team. Providing leadership and guidance to all staff. Monitoring annual QOF performance, liaising with GPs, the Nurse Team and the Personalised Care Team. Monitoring processes to promote compliance with CQC regulations and standards. Reviewing and regularly updating PSA staff job descriptions and person specifications ensuring all are legally and gainfully employed and supporting the Nurse Manager in this area. Acting as the lead for the recruitment process including pre-employment checks. Planning and overseeing the staff induction programme. Implementing an effective staff appraisal process. Implementing and embedding an effective Practice and staff development plan for all staff in line with Practice Strategy Maintaining a robust training record system. Maintaining an overview of staff welfare. Leading the management of the clinical system, promoting IT security and IG compliance at all times, working with the Practice lead for IT systems and processes. Actively encouraging and promoting the use of patient online services. Leading on the updating of the Practice website and social media sites. Developing searches on the clinical system, working with the Practice lead for IT systems and processes. Continuous monitoring of performance data, reporting to the Practice Manager and partners. Implement the Marketing Plan for the Practice. Ensuring staff implement a Practice wide approach to the management of all patient services matters. Managing DNAs, providing data and planning tools coupled with liaison with patients who persistently do not attend their appointments. Monitor and disseminate information on safety alerts. Maintain the significant event database, providing admin. advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events. Develop and implement the Practice audit programme (in conjunction with the Lead Nurse). Support the Practice Manager in the reviewing and updating of Practice policies and procedures. Support the Practice and Management Team with continuous improvement and change initiatives. Secondary responsibilities In addition to the primary responsibilities, the Operations Manager may be requested to: Deputise for the PM Lead the management of the Patient Participation Group with the Practice Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.