Dewislen

Customer Service Advisor

Manylion swydd
Dyddiad hysbysebu: 19 Mawrth 2026
Cyflog: £25,185 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 18 Ebrill 2026
Lleoliad: Southampton, Hampshire, SO45 3NY
Cwmni: Manpower UK Limited
Math o swydd: Parhaol
Cyfeirnod swydd: BBBH435060_1773923106

Gwneud cais am y swydd hon

Crynodeb

Are you seeking a new opportunity? Manpower are currently recruiting for a Customer Service Advisor for one of our Clients in the Fawley area!

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you'll act as a first point of contact for customers - resolving queries over the phone and in writing, often at first contact.

Working Hours:

Our contact centre operates Monday to Friday, 8:00am - 8:00pm, with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts.

  • Saturday shifts: 9:00am - 1:00pm (on a rota basis)

  • Bank Holidays: 9:00am - 5:00pm (on a rota basis)

Key Responsibilities:

  • Respond to inbound and outbound customer calls, providing timely and effective support.

  • Process customer orders and handle account administration with accuracy.

  • Promote Calor's products and services during customer interactions.

  • Investigate and resolve customer complaints in line with company policies and service standards.

  • Achieve individual and team performance targets and KPIs.

  • Collaborate across departments to ensure a smooth and efficient customer experience.

  • Contribute ideas and support improvements in service processes and customer satisfaction.

  • Maintain accurate, secure, and up-to-date customer records.

What We're Looking For:
  • Strong communication and interpersonal skills, with a customer-focused approach.

  • A sense of ownership and pride in delivering high-quality work.

  • Ability to stay organised and work effectively under pressure.

  • Meticulous attention to detail.

  • Familiarity with Microsoft Office; experience with SAP is advantageous.

  • Comfortable working in a high-volume, fast-paced environment.

Details:
  • The role is due to start immediately and will be a Temp to Perm position for the right candidate.
  • If you are interested please telephone Manpower on 01472 361616 between 0800 and 1700 Monday - Friday or click apply!

Gwneud cais am y swydd hon