Customer Service Manager
| Dyddiad hysbysebu: | 19 Mawrth 2026 |
|---|---|
| Cyflog: | £35,000 i £40,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ebrill 2026 |
| Lleoliad: | Bracknell, Berkshire, SL5 8BD |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | SRG |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH175506_1773932362 |
Crynodeb
Customer Service Manager - Permanent
Home-based, working remotely
Up to £40,000 (dependent on experience)
Are you passionate about delivering outstanding service and making supply chains run smoothly? We're supporting a family-run distributor within the speciality ingredients sector to hire a Customer Service Manager who will play a key role in ensuring exceptional support to customers, suppliers, and logistics partners.
This is a brilliant opportunity for someone who enjoys a fast-paced, detail-driven environment and wants to build a long-term career within a specialist technical industry.
The Role
Working remotely as part of a close-knit operations and commercial team, you'll act as a central point of co-ordination between customers, suppliers, warehouses, and hauliers. You'll oversee the full order life cycle - making sure products and documentation move accurately, safely and on time.
You'll collaborate closely with senior leadership and other departments to maintain stock levels, protect margins, and uphold strong working relationships across the supply chain.
Key Responsibilities:
Order & Customer Management
- Serve as the primary contact for order placement, updates and customer enquiries.
- Process customer orders with accuracy, ensuring correct pricing and documentation.
- Keep customers and sales teams informed of order progress and any supply chain changes.
Supplier & Logistics Coordination
- Place purchase orders with suppliers and monitor goods through to warehouse receipt.
- Organise freight bookings, track shipments and ensure timely delivery.
- Liaise with warehouses to maintain stock accuracy and delivery performance.
Documentation & Compliance
- Ensure import/export documentation reaches the appointed customs agent correctly.
- Prepare required labels, hazardous transport forms and outbound paperwork.
- Maintain accurate data records and support incident reports for delivery issues.
Stock & Process Management
- Support stock level control to maintain agreed safety stocks.
- Ensure internal processes are followed to protect commercial margins and compliance.
- Build strong working relationships with suppliers, hauliers and other partners.
What we're looking for:
- Experience in customer service or B2B order management (essential).
- Background in logistics, order processing or stock control (desirable).
- Confident using business systems such as ERP/order processing tools and Excel.
- Highly organised with excellent attention to detail and a "right-first-time" mindset.
- Able to prioritise effectively in a busy environment and work independently from home.
- A positive communicator who enjoys collaborating with colleagues and external partners.
- A full UK driving licence.
Why this role is a strong next step
- Join a successful, family-run business within the speciality ingredients market.
- Varied, meaningful work that directly supports commercial and operational success.
- A supportive, friendly team environment.
- Opportunity to develop supply chain, customer service and technical product knowledge.
If you would like to apply for this position, please use the link provided. Alternatively please email a copy of your CV to For more information regarding this position or any others, please call Amy on 0161 667 1792. If you have a scientific background and this position is not relevant / suitable for you, please feel free to get in touch or visit www.srgtalent.co.uk to view our other vacancies.
SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors.
As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients.
Keywords: customer service, customer service manager, client services, order processing, order management, B2B, supply chain, supply chain coordinator, logistics support, import, export, stock control, inventory management, ERP systems, business central, speciality chemicals, speciality ingredients, chemical distribution, raw materials, warehouse liaison, customer experience, remote, home-based.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.