Workplace Ambassador
| Dyddiad hysbysebu: | 19 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ebrill 2026 |
| Lleoliad: | EC2M 2QS |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 152789 |
Crynodeb
Workplace Ambassador
Contract: Banking
Location: London, EC2M 2QS
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Ambassador to help deliver an exceptional workplace experience for our clients and end users.
This role forms a key part of our placemaking culture, driving the customer touchpoint journey and acting as an ambassador of outstanding service.
You will help create spaces where people can thrive, feel supported and enjoy a seamless workplace environment.
Job Description
You will work as part of the workplace experience and front-of-house teams, supporting events, service delivery and day-to-day workplace operations.
Your focus will be on enhancing the workplace environment, increasing wellbeing, productivity and connection, and actively identifying opportunities to improve service experience in line with our global strategy.
Key Responsibilities
Help deliver exceptional customer service by creating a great work environment for users and colleagues
Act as a natural host for guests and employees, including reception support and hosting client events
Serve as the main point of contact on the client floor, responding to queries and escalating service issues
Handle workplace tasks such as scheduling, desk moves, cleaning requests, missing items and general enquiries
Take ownership of and carry out daily floor inspections, reporting engineering issues to relevant teams
Support workplace communications, engagement activities and service improvements
Maintain accurate movement logs and workplace records
Undertake tours of the entire building while providing a welcoming and professional presence
Professional and Personal Competencies/Qualifications
Experience in hospitality, service or a customer-facing environment
Strong organisational skills and ability to multitask
Excellent communication skills
Confident with workplace systems (e.g., MS Office)
High attention to detail
Motivated, committed and customer-focused
Understanding of Health & Safety principles
Professional and personable, with the ability to build rapport and create positive experiences
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Banking
Location: London, EC2M 2QS
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Ambassador to help deliver an exceptional workplace experience for our clients and end users.
This role forms a key part of our placemaking culture, driving the customer touchpoint journey and acting as an ambassador of outstanding service.
You will help create spaces where people can thrive, feel supported and enjoy a seamless workplace environment.
Job Description
You will work as part of the workplace experience and front-of-house teams, supporting events, service delivery and day-to-day workplace operations.
Your focus will be on enhancing the workplace environment, increasing wellbeing, productivity and connection, and actively identifying opportunities to improve service experience in line with our global strategy.
Key Responsibilities
Help deliver exceptional customer service by creating a great work environment for users and colleagues
Act as a natural host for guests and employees, including reception support and hosting client events
Serve as the main point of contact on the client floor, responding to queries and escalating service issues
Handle workplace tasks such as scheduling, desk moves, cleaning requests, missing items and general enquiries
Take ownership of and carry out daily floor inspections, reporting engineering issues to relevant teams
Support workplace communications, engagement activities and service improvements
Maintain accurate movement logs and workplace records
Undertake tours of the entire building while providing a welcoming and professional presence
Professional and Personal Competencies/Qualifications
Experience in hospitality, service or a customer-facing environment
Strong organisational skills and ability to multitask
Excellent communication skills
Confident with workplace systems (e.g., MS Office)
High attention to detail
Motivated, committed and customer-focused
Understanding of Health & Safety principles
Professional and personable, with the ability to build rapport and create positive experiences
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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