Operations Manager
| Dyddiad hysbysebu: | 19 Mawrth 2026 |
|---|---|
| Cyflog: | £60,000.00 i £65,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £60000.00 - £65000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2026 |
| Lleoliad: | Shipley, BD18 3EG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1863-26-0009 |
Crynodeb
Strategic & Organisational Leadership Contribute to long-term service planning and development of strategic plans Lead on the delivery of operational change to achieve strategic priorities Operational Delivery Lead management of contracted services which support patient services and ensure delivery against KPIs. Oversee service costing, operational budgets, and resource planning. Ensure successful implementation and ongoing improvement of programmes and services Manage subcontracted and outsourced services to achieve performance, value, and quality in line with stakeholder expectations Support clinicians and operational managers with leadership and decision-making. Quality & Assurance Provide ongoing assurance through agreed frameworks of the safe and effective and delivery of patient services. Ensure delivery of plans and processes to ensure compliance with regulatory frameworks including CQC standards. Ensure a high quality of patient services by implementing learning outcomes and actions identified in incidents and complaints analysis as directed by Quality and Safety Group. Governance, Policy & Risk Develop and maintain operational policies, SOPs, and governance documentation. Lead risk management for operational delivery of services including maintenance of risk registers and mitigation planning Chair operations team meetings and provide strong governance oversight. Ensure internal assurance processes support safe, effective, compliant service delivery. Assist in promoting and maintaining their own and others health, safety and security as defined in the Affinity Care Health & Safety Policy Stakeholder, Commissioner & Member Engagement Build effective relationships with commissioners, practices, PCNs, and external partners. Support staff relations and provide leadership to managers. Represent the organisation within strategic partnerships and external forums. People Management Line management of the operations team, including induction, sickness absence management, return to work interviews, staff appraisals, performance management, training and development. Provide leadership and support to the operations team to enable effective teamwork. Engage and motivate team members so that they understand and work to achieve objectives and feel that their role makes a positive contribution to the organisations successes. Development and delivery of training for the reception operations team. Delivery of strategic change within patient services Monitor capacity versus activity to ensure staffing levels are managed efficiently. Work collaboratively with the HR department in the recruitment and selection process of staff. Monitor and evaluate performance of operations team members who may be struggling, including development of appropriate support and training programmes. Liaise with the HR Department advising of flexible working requests, changes to hours monthly and termination data. Promote the equality, diversity, inclusion and rights of colleagues, employees and service users Patient Access/Support Development of policy and protocols for patient access across Affinity Care services Ensure effective systems of communication between patients and practices including complaints Adhere to incident reporting policy and procedures, ensuring incidents and complaints are recorded appropriately and processes for resolution are implemented. Respond to escalated complaints, ensuring organisational adherence to the Complaints Policy, including timescales for responding, and take actions to reduce future complaints. Ensure action plans are developed and actions met for any outcomes of investigation of significant incidents affecting the delivery of services across the organisation. Job Description The Main Duties of the role are not intended to be exhaustive, and it is expected that the post holder supports the organisation with reasonable requests to complete tasks outside of these duties from time to time. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential or sensitive information. All such information is to be regarded as strictly confidential and should be treated in accordance with organisational policies and procedures, and the protection of personal and sensitive data guidelines, as outlined in staff mandatory training.