Dewislen

Customer Experience Advisor

Manylion swydd
Dyddiad hysbysebu: 18 Mawrth 2026
Cyflog: £23,970.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: hybrid working
Oriau: Llawn Amser
Dyddiad cau: 08 Ebrill 2026
Lleoliad: Cardiff, Cardiff, CF10 3AF
Cwmni: Brook Street
Math o swydd: Cytundeb
Cyfeirnod swydd: BBBH435181_1773849656

Gwneud cais am y swydd hon

Crynodeb

This is an exciting opportunity to join a leading and innovative organisation based very close to central Cardiff for a 6 month fixed term contract with a view to go permanent. This is a hybrid role with an excellent benefits package from day one!

Following continued investment and growth, we are seeking a Customer Experience Advisor to join an expanding team.

Key Responsibilities

As part of a dedicated and passionate Customer Experience Team, you'll play a vital role in ensuring every customer interaction is professional, efficient, and positive. You'll be a champion for customers-supporting them throughout their journey with us.

Responsibilities include:

  • Scheduling internal and field appointments.

  • Delivering exceptional customer service and ensuring a seamless experience across all touchpoints.

  • Applying technical awareness to match customer needs with the right resources and support.

  • Handling basic and recurring customer queries, ensuring prompt and effective resolution.

  • Keeping customers informed on issue progress and service updates.

  • Providing initial technical assistance and resolution for incoming queries.

  • Managing requests via phone and email efficiently.

  • Supporting special projects and other ad-hoc duties as required.

Skills and Experience Required

To thrive in this role, you'll demonstrate:

  • Excellent communication skills (verbal and written).

  • Strong empathy and customer focus.

  • Reliability, patience, and adaptability.

  • Effective problem-solving and multitasking ability.

  • Commercial awareness and a proactive mindset.

  • The ability to work both independently and collaboratively.

Person Specification

We're looking for individuals with experience delivering exceptional end-to-end customer service-both inbound and outbound-and who consistently exceed customer expectations. You'll be organised, personable, and confident using technology to manage customer relationships effectively.

Ideal candidates will bring:

  • Proven experience in delivering high-quality service across multiple channels (phone, email, etc.).

  • Excellent interpersonal and written communication skills.

  • Resilience, positivity, and strong problem-solving skills.

  • A natural aptitude for technology and systems.

Benefits

  • Discretionary annual bonus scheme

  • 25 days holiday per year (option to buy up to 5 additional days)

  • Life insurance

  • Cycle to Work scheme

  • Subsidised gym membership

  • Access to health and wellbeing apps

  • Employee discounts

  • Hybrid and flexible working options

Please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Gwneud cais am y swydd hon