Housing Revenues Officer
| Dyddiad hysbysebu: | 18 Mawrth 2026 |
|---|---|
| Cyflog: | £19,929 i £22,604 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 01 Ebrill 2026 |
| Lleoliad: | Reading, Berkshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Reading Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | DAC0806 |
Crynodeb
Working Arrangement 23 hours, Monday, Thursday and Friday
We’re looking for a highly organised and detail focused Revenues Officer to join our busy Income Recovery Service.
This is a great opportunity for someone with strong numeracy skills, excellent attention to detail, and the confidence to work with a variety of financial systems. You’ll help maintain the integrity of our financial processes, support colleagues across the service, and contribute to ensuring our residents receive efficient and accurate services.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
In this role, you’ll help ensure our housing income processes run smoothly and accurately. You’ll work with several financial systems and support colleagues by keeping information up to date, resolving discrepancies and maintaining strong audit trails.
Your key responsibilities will include:
Balancing and reconciling daily payments for rents and leaseholder accounts using systems such as Civica, NECH, Business Objects and Allpay.
Managing all aspects of direct debits, including new setups, amendments, cancellations and BACS reporting.
Monitoring and resolving suspense items, ensuring unallocated payments are investigated and cleared to target levels.
Processing refunds, write-offs/on, reversals and ensuring accurate updates to rent accounts, tenancy details and property information.
Allocating work items from the Revenues mailbox and document management system to the wider team.
Supporting internal and external audits by maintaining clear, accurate, audit-ready records.
You’ll also provide general administrative support to the wider service, helping ensure we meet deadlines and deliver an efficient, customer-focused service.
About you
You’ll be someone who enjoys working with numbers, systems and processes, and who takes pride in getting things right first time. You’ll bring strong attention to detail, a positive approach to problem solving and the confidence to work both independently and as part of a team.
We’re looking for someone who can demonstrate:
Experience in financial administration or similar work, with the ability to learn new systems quickly.
Strong organisational skills and the ability to manage your own workload within clear deadlines.
High standards of numeracy and accuracy.
Good communication skills, with the ability to support colleagues and respond confidently to queries.
A proactive approach, using your initiative to investigate issues and resolve discrepancies.
Flexibility and a collaborative mindset, contributing positively to team goals.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
To arrange a confidential discussion on this position please contact Claire.Goodliffe@reading.gov.uk
Closing Date: Wednesday 1st April 2026
Interview Date: Wednesday 16th April 2026
Interview Process: Face to face
We’re looking for a highly organised and detail focused Revenues Officer to join our busy Income Recovery Service.
This is a great opportunity for someone with strong numeracy skills, excellent attention to detail, and the confidence to work with a variety of financial systems. You’ll help maintain the integrity of our financial processes, support colleagues across the service, and contribute to ensuring our residents receive efficient and accurate services.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
In this role, you’ll help ensure our housing income processes run smoothly and accurately. You’ll work with several financial systems and support colleagues by keeping information up to date, resolving discrepancies and maintaining strong audit trails.
Your key responsibilities will include:
Balancing and reconciling daily payments for rents and leaseholder accounts using systems such as Civica, NECH, Business Objects and Allpay.
Managing all aspects of direct debits, including new setups, amendments, cancellations and BACS reporting.
Monitoring and resolving suspense items, ensuring unallocated payments are investigated and cleared to target levels.
Processing refunds, write-offs/on, reversals and ensuring accurate updates to rent accounts, tenancy details and property information.
Allocating work items from the Revenues mailbox and document management system to the wider team.
Supporting internal and external audits by maintaining clear, accurate, audit-ready records.
You’ll also provide general administrative support to the wider service, helping ensure we meet deadlines and deliver an efficient, customer-focused service.
About you
You’ll be someone who enjoys working with numbers, systems and processes, and who takes pride in getting things right first time. You’ll bring strong attention to detail, a positive approach to problem solving and the confidence to work both independently and as part of a team.
We’re looking for someone who can demonstrate:
Experience in financial administration or similar work, with the ability to learn new systems quickly.
Strong organisational skills and the ability to manage your own workload within clear deadlines.
High standards of numeracy and accuracy.
Good communication skills, with the ability to support colleagues and respond confidently to queries.
A proactive approach, using your initiative to investigate issues and resolve discrepancies.
Flexibility and a collaborative mindset, contributing positively to team goals.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
To arrange a confidential discussion on this position please contact Claire.Goodliffe@reading.gov.uk
Closing Date: Wednesday 1st April 2026
Interview Date: Wednesday 16th April 2026
Interview Process: Face to face
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.