Administration Specialist
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mawrth 2026 |
| Lleoliad: | Coventry, CV2 2DX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9218-26-0333 |
Crynodeb
To act as a senior point of contact within the Referrals/e-Referrals Team to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This may include chairing team meetings and attending meetings as required. To undertake regular audits within the Referrals/e-Referrals Team, ensuring findings are accurately recorded, analysed and reported to the team and wider Trust as appropriate. To support the development, implementation and monitoring of action plans arising from audit outcomes, ensuring continuous improvement and adherence to Trust standards. Undertaking any project work as directed, including obtaining information from the Internet, collation, and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant data is collected and input accurately in line with Trust guidelines. These systems may include Revenue Cycle, PowerChart, E-Referral, Insite, and Openscape. To suggest, implement and maintain an efficient office management system / procedure to enable the Department to optimise its standards of service. Effective time management, managing cover and leave arrangements, ensuring appropriate and timely communication with all relevant personnel and ensuring action points are raised and completed. Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets. Provide support to administration staff. This will require demonstrating and explaining practices and procedures, delivering appropriate training and development with new and existing staff and carrying out audits ensuring high standards of practice are maintained at all times. Providing cross cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. Obtain confidential information from patients or their relatives and record this on the hospitals computerised system. Supporting team members within department which will require undertaking appropriate training to provide cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. To carry out Personal Development Reviews and assist with interviews for band two and three roles. Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems including telephone complaints and addressing errors with administration staff or referring to the appropriate person. Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust. Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff For further details of the role please see the attached job description.