Customer Service Manager
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | £17.71 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ebrill 2026 |
| Lleoliad: | Mitcham, London, CR4 4HN |
| Cwmni: | ProTech Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 66988_1773741738 |
Crynodeb
Job Role: Customer Service Manager
Location: South London
Start Date: ASAP
Duration: Temp-to-Perm
Salary: £17.71ph PAYE
OverviewThis role is responsible for leading a customer service and inside sales function within a business-to-business environment. The position focuses on delivering high-quality support to both internal stakeholders and external customers, while also driving lead generation and supporting revenue growth.
The successful candidate will oversee a small team, manage customer interactions across the full sales lifecycle, and collaborate closely with commercial and operational teams to ensure a consistent and effective customer experience.
Key Responsibilities-
Oversee daily customer service and inside sales operations, ensuring service standards and performance targets are achieved
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Act as a central point of contact for customer enquiries relating to orders, quotations, deliveries, returns, and issue resolution
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Build and maintain strong relationships with both new and existing customers, guiding products and services
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Ensure customer agreements, pricing, and contractual terms are processed in line with internal policies and procedures
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Monitor and manage sales pipeline activity using CRM systems to maximise conversion and revenue opportunities
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Lead, coach, and develop team members, including onboarding, training, and performance management
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Demonstrated experience in customer service and/or inside sales leadership within a B2B environment
- Experience in a technical, manufacturing, or industrial environment
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Experience managing customer relationships, proposals, and sales processes
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Familiarity with CRM systems and performance tracking tools
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Comfortable working with data, reporting, and standard business software (e.g., spreadsheets, documents)
If this role is of interest to you, please reach out to Harley.Hindmarsh@pro-tech.co.uk