Customer Care Coordinator
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | £28,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Ebrill 2026 |
| Lleoliad: | Wiltshire, SN1 2NR |
| Cwmni: | The Hills Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG3527-JH1525420SwiCCC |
Crynodeb
Hills Homes Developments – Customer Care Coordinator
Location: Swindon
Salary: £28,000.00 per annum
Hours: 37.5
Contract: Full-time, Permanent
Join Our Team at Hills!
We are looking for a Customer Care Coordinator to join our team in Swindon. This is a full-time, permanent role with a competitive salary and a fantastic benefits package.
What is the role all about?
As our Customer Care Coordinator, you’ll be our primary point of contact for all customer enquiries, as well as providing efficient administrative services to the rest of the Hills Homes team.
What you will be doing:
As our Customer Care Coordinator, you will:
Handle all incoming customer enquiries professionally, responding promptly, forwarding to relevant parts of the team as required and keeping them updated and informed.
Ensure that meter readings, details of occupancy changes etc. are recorded and service suppliers and the local authorities are notified, and coordinate and monitor the online maintenance and defect program.
Assist the technical department with document control, such as Health and Safety documentation and QA procedures, collating and distributing as required, as well as prepare handover files and supporting documentation in liaison with the Sales Manager, Divisional Director and Site Managers.
Participate in meetings related to website updates, providing input and ensuring information is current and aligned with sales and marketing objections, while working closely with the Communications team to develop and share new marketing ideas and initiatives.
Prepare and distribute correspondence such as letters, memos and reports, as well as receive, date stamp and distribute mail to the department, and ensure stocks are maintained of accident books, site inspection books, site safety posters etc.
What we are looking for:
Essential:
Excellent customer service skills and telephone manner.
Previous experience within a similar role.
Well organised with a strong focus on attention to detail.
Fully proficient with Microsoft Office suite.
Desirable:
Experience working within the new home building industry.
Why join us?
Joining us here at Hills Homes Developments, you’ll become part of a talented and tight-knight team which prides itself on close attention to detail throughout design, construction and after sales. We build high quality homes on carefully selected sites, from bespoke country homes to major urban developments, providing economical, sustainable and efficient modern living.
Why you will love working here:
Healthcare Cash Plan – dental, optical, physiotherapy, prescriptions + free 24/7 remote GP for you and your family.
Award-Winning Online Wellbeing Hub – expert resources to support your mental, physical, and financial wellbeing.
24/7 Support When You Need It – confidential employee assistance programme helpline (managed by an external provider) and up to 6 free counselling sessions every year.
Family-Friendly Benefits – enhanced maternity and paternity policies, plus life assurance for peace of mind.
Generous Holiday Allowance – 21–25 days (rising to 28) with the flexibility to buy or sell days – All manageable via our employee self-service mobile app.
Good attendance credits – earn good attendance credits which can be traded in for more holiday days.
Cycle-to-Work Scheme – save money, stay fit, go green.
Exclusive Discounts – big savings on shopping, dining, gyms, travel, and entertainment.
Grow Your Career – access to ongoing training and development via our “Learning For All” platform.
Make a Difference – up to 2 paid volunteering days each year for causes you care about.
Refer-a-Friend Bonus – cash rewards when you successfully refer a friend.
Ready to Apply?
If this sounds like the perfect fit, click Apply today to be our new Customer Care Coordinator – we’d love to hear from you!
We do not use artificial intelligence (AI) tools to screen or shortlist applications; all applications are reviewed by our hiring team
About Us
Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award-winning homes in sought after locations.
Established in 1900 and family-owned, The Hills Group has evolved over the past four generations into a multi-million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 600 people.
Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded, still characterise the Hills business today.
Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. Please feel free to contact us directly should you wish to discuss how we can ensure a positive experience for you.
We are proud to be part of the Disability Confident scheme. During the application process, you will have the option to apply under this scheme should you wish to do so.
Location: Swindon
Salary: £28,000.00 per annum
Hours: 37.5
Contract: Full-time, Permanent
Join Our Team at Hills!
We are looking for a Customer Care Coordinator to join our team in Swindon. This is a full-time, permanent role with a competitive salary and a fantastic benefits package.
What is the role all about?
As our Customer Care Coordinator, you’ll be our primary point of contact for all customer enquiries, as well as providing efficient administrative services to the rest of the Hills Homes team.
What you will be doing:
As our Customer Care Coordinator, you will:
Handle all incoming customer enquiries professionally, responding promptly, forwarding to relevant parts of the team as required and keeping them updated and informed.
Ensure that meter readings, details of occupancy changes etc. are recorded and service suppliers and the local authorities are notified, and coordinate and monitor the online maintenance and defect program.
Assist the technical department with document control, such as Health and Safety documentation and QA procedures, collating and distributing as required, as well as prepare handover files and supporting documentation in liaison with the Sales Manager, Divisional Director and Site Managers.
Participate in meetings related to website updates, providing input and ensuring information is current and aligned with sales and marketing objections, while working closely with the Communications team to develop and share new marketing ideas and initiatives.
Prepare and distribute correspondence such as letters, memos and reports, as well as receive, date stamp and distribute mail to the department, and ensure stocks are maintained of accident books, site inspection books, site safety posters etc.
What we are looking for:
Essential:
Excellent customer service skills and telephone manner.
Previous experience within a similar role.
Well organised with a strong focus on attention to detail.
Fully proficient with Microsoft Office suite.
Desirable:
Experience working within the new home building industry.
Why join us?
Joining us here at Hills Homes Developments, you’ll become part of a talented and tight-knight team which prides itself on close attention to detail throughout design, construction and after sales. We build high quality homes on carefully selected sites, from bespoke country homes to major urban developments, providing economical, sustainable and efficient modern living.
Why you will love working here:
Healthcare Cash Plan – dental, optical, physiotherapy, prescriptions + free 24/7 remote GP for you and your family.
Award-Winning Online Wellbeing Hub – expert resources to support your mental, physical, and financial wellbeing.
24/7 Support When You Need It – confidential employee assistance programme helpline (managed by an external provider) and up to 6 free counselling sessions every year.
Family-Friendly Benefits – enhanced maternity and paternity policies, plus life assurance for peace of mind.
Generous Holiday Allowance – 21–25 days (rising to 28) with the flexibility to buy or sell days – All manageable via our employee self-service mobile app.
Good attendance credits – earn good attendance credits which can be traded in for more holiday days.
Cycle-to-Work Scheme – save money, stay fit, go green.
Exclusive Discounts – big savings on shopping, dining, gyms, travel, and entertainment.
Grow Your Career – access to ongoing training and development via our “Learning For All” platform.
Make a Difference – up to 2 paid volunteering days each year for causes you care about.
Refer-a-Friend Bonus – cash rewards when you successfully refer a friend.
Ready to Apply?
If this sounds like the perfect fit, click Apply today to be our new Customer Care Coordinator – we’d love to hear from you!
We do not use artificial intelligence (AI) tools to screen or shortlist applications; all applications are reviewed by our hiring team
About Us
Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award-winning homes in sought after locations.
Established in 1900 and family-owned, The Hills Group has evolved over the past four generations into a multi-million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 600 people.
Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded, still characterise the Hills business today.
Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. Please feel free to contact us directly should you wish to discuss how we can ensure a positive experience for you.
We are proud to be part of the Disability Confident scheme. During the application process, you will have the option to apply under this scheme should you wish to do so.