Call Centre Quality & Performance Lead
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | £35,000.00 i £40,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35000.00 - £40000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ebrill 2026 |
| Lleoliad: | LONDON, SE1 2EL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5321-26-0010 |
Crynodeb
Purpose of the role To lead, develop, and support the Contact Centre Team in delivering a high-quality, patient-focused service within an NHS GP practice setting. The role will oversee day-to-day operations, ensuring staff are appropriately trained, performance standards are consistently monitored, and service levels meet contractual and organisational targets. The post holder will proactively identify and resolve operational challenges, implement process improvements, and maintain a culture of professionalism, accountability, and continuous improvement. Working closely with clinical and operational teams, the Contact Centre Manager will ensure that patient queries are managed safely, sensitively, and efficiently.