Information & Advice Officer - fixed term until 2029
| Dyddiad hysbysebu: | 17 Mawrth 2026 |
|---|---|
| Cyflog: | £30,248 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | Pending Pay Award |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Glasgow G40 |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | West of Scotland Housing Assosation |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Information & Advice Officer
14 hours per week
£30,248 per annum pro rata pending salary uplift
Barrowfield Community Hub, Yate Street, Glasgow
Fixed Term until March 2029
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trusts overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.
Willowacre Trust and West of Scotland Housing Association (WSHA) are committed to putting customers at the heart of everything we do. Our values are Respect, Inclusive, Integrity, Improvement, and Support which shape our decisions and services. With 84% of staff saying WSHA is a great place to work, we pride ourselves on creating a friendly, inclusive environment supported by a flexible hybrid working model and a strong focus on staff wellbeing
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme
The Role:
We are looking for a part time Information & Advice Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Support Services Officer.
Willowacre Trust provides a wide variety of groups, activities, events and projects in partnership with local community members and organisations to address inequalities and support inclusion. You will provide a holistic client focused information and advice service as part of the Community Services Team, ensuring customers have access to a wide range of support, including welfare rights and money advice, to enable them to live active healthy, happy independent lives within their community, with particular focus on parents and people living with mental health issues.
What You’ll Do
• Carry out a comprehensive assessment of individual customers needs, detailing in a coordinated support plan what actions need to be completed to help address issues or difficulties they are facing
• Provide information and advice to customers on a wide range of topics and issues
• Submit disability benefit such as Adult or Child disability payment applications and claims on behalf of clients
• Have a good understanding and ability to assist customers onto repayment programmes via referrals to specialist agencies for Protected Trust Deeds, Bankruptcy and the Debt Arrangement Scheme and other appropriate debt solutions
• Develop and maintain close working relationships with appropriate agencies including DWP, Housing Benefit Depts, Social Work Services, HSCPs, Homeless Casework Teams, voluntary organisations and other specialist providers to access appropriate support/advice/assistance
What We’re Looking For
• Excellent interpersonal and engagement skills, with the ability to communicate effectively at all levels
• Competent IT skills – Microsoft Word, Outlook, Excel including Experience of using Case Management Systems (Advice Pro)
• Experience of assessing customers needs and producing a plan to address those needs
• Experience of maximising clients income through support, advice and submission of disability benefit applications
• Experience of applying for grants for individuals such as debt write offs, illness specific and occupational funds
• Experience of providing services to parents and people experiencing mental health issues
Why Join Us?
• Generous holiday allowance: 40 days (pro rata)
• Wellbeing focus: Gold accreditation for Investors in People
• Employee Support Service: Free and comprehensive
• Cycle to work scheme & secure bike shed at the office
• Access to Saturday Hospital Fund for you and your family
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.
How to Apply
For further details and to download an application pack, visit https://westscot.co.uk/job/job_details/171/
Completed applications must be returned by 3pm on Tuesday 24th March 2026
Interview Date: Friday 27th March 2026
We are looking for someone to start early April where possible
14 hours per week
£30,248 per annum pro rata pending salary uplift
Barrowfield Community Hub, Yate Street, Glasgow
Fixed Term until March 2029
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trusts overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.
Willowacre Trust and West of Scotland Housing Association (WSHA) are committed to putting customers at the heart of everything we do. Our values are Respect, Inclusive, Integrity, Improvement, and Support which shape our decisions and services. With 84% of staff saying WSHA is a great place to work, we pride ourselves on creating a friendly, inclusive environment supported by a flexible hybrid working model and a strong focus on staff wellbeing
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme
The Role:
We are looking for a part time Information & Advice Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Support Services Officer.
Willowacre Trust provides a wide variety of groups, activities, events and projects in partnership with local community members and organisations to address inequalities and support inclusion. You will provide a holistic client focused information and advice service as part of the Community Services Team, ensuring customers have access to a wide range of support, including welfare rights and money advice, to enable them to live active healthy, happy independent lives within their community, with particular focus on parents and people living with mental health issues.
What You’ll Do
• Carry out a comprehensive assessment of individual customers needs, detailing in a coordinated support plan what actions need to be completed to help address issues or difficulties they are facing
• Provide information and advice to customers on a wide range of topics and issues
• Submit disability benefit such as Adult or Child disability payment applications and claims on behalf of clients
• Have a good understanding and ability to assist customers onto repayment programmes via referrals to specialist agencies for Protected Trust Deeds, Bankruptcy and the Debt Arrangement Scheme and other appropriate debt solutions
• Develop and maintain close working relationships with appropriate agencies including DWP, Housing Benefit Depts, Social Work Services, HSCPs, Homeless Casework Teams, voluntary organisations and other specialist providers to access appropriate support/advice/assistance
What We’re Looking For
• Excellent interpersonal and engagement skills, with the ability to communicate effectively at all levels
• Competent IT skills – Microsoft Word, Outlook, Excel including Experience of using Case Management Systems (Advice Pro)
• Experience of assessing customers needs and producing a plan to address those needs
• Experience of maximising clients income through support, advice and submission of disability benefit applications
• Experience of applying for grants for individuals such as debt write offs, illness specific and occupational funds
• Experience of providing services to parents and people experiencing mental health issues
Why Join Us?
• Generous holiday allowance: 40 days (pro rata)
• Wellbeing focus: Gold accreditation for Investors in People
• Employee Support Service: Free and comprehensive
• Cycle to work scheme & secure bike shed at the office
• Access to Saturday Hospital Fund for you and your family
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.
How to Apply
For further details and to download an application pack, visit https://westscot.co.uk/job/job_details/171/
Completed applications must be returned by 3pm on Tuesday 24th March 2026
Interview Date: Friday 27th March 2026
We are looking for someone to start early April where possible
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