Cardiac Patient Coordinator
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mawrth 2026 |
| Lleoliad: | Stoke-on-Trent, ST46QG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9205-26-0536 |
Crynodeb
To act as a focal point for all administration duties relating to the management of patient appointments within the Cardiac Rehab department and the smooth running of the rehabilitation clinics both UHNM and community based. Developing close links with clinicians, physiologist, clinic based nursing staff, and Service Line Management Teams. Communicates work procedures within own team making sure that patients attending for an appointment receive high quality care that is complimented by administrative processes of a high standard. To establish close communications with the Directorate Managers and Clinicians to ensure the utilisation of clinic slots and the coverage of the clinics. To meet with physiologist and Clinic Managers to provide information relating to the running of their clinics. To work with the physiologists in developing clinic booking rules designed to meet waiting times targets. Arranging for patient notes to be on clinic for appointment date Ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly. To supply information to individuals and organisations as requested and agreed. To maintain close liaison with clinical and medical staff and ensure there is a seamless service for patients. Required to maintain and keep the current skill sets required for the post. A good knowledge and understanding of reception, appointments and clinic management. Experience of working in the healthcare environment. Minimum of 3 years working within an Administrative post. To ensure that any cancellation slots are refilled where possible. Judgements involving facts or situations, some requiring analysis. Plan and organise straightforward activities. To work with Physiologists to ensure the correct quota of patients are booked onto clinics with a methodical flow of timeslots. In addition, ensure there are no slots vacant on clinics unnecessarily. To proactively plan ahead with Physiologists any future capacity issues such as any Bank Holidays, annual and study Leave. To proactively monitor and manage the clinics making sure that patients arent disrupted unnecessarily and any disruption is kept to a minimum escalating any issues to the clinic managers as and when required. To ensure referrals are dealt with in an appropriate and timely manner working in collaboration with the Clinic Managers and Health Records. Physically skills obtained through practice/advanced keyboard skills. Keyboard skills for regular use of computer systems. To proactively monitor and manage the clinics to ensure that patients experience minimum disruption when clinics are rescheduled during periods of medical staff absence escalating any issues to the clinic manager. Provides non-clinical advice, information to patients/clients/relatives. Provide information, non-clinical advice and information on rehabilitation procedures, appointments and clinical arrangements To assist the in the investigation of complaints as appropriate. To be a point of information and advice in relation to the CAREFLOW, Iportal, MEDISEC system. Implement policies and propose changes to practices, procedures in own work area. Implement waiting list procedures and contribute to policies and procedures. Develops policy/procedures for staff under supervision To work flexibly and offer support to other colleagues including cover in times of absence. Works within policies and procedures To manage own workload Works to achieve agreed set objectives. Requires minimal physical effort. Combination of sitting, standing and walking Light physical effort Frequent moderate effort for several short periods Data inputting at a VDU screen is major part of the job function. Requires concentration with regular interruptions during the working day with an often unpredictable work pattern. Exposure to occasional distressing or emotional circumstances. Dealing with patient complaints, interacting with depressed patients and sometimes terminally ill patients. To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.