Customer Service / Move Manager
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Cyflog: | £24,000 i £25,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Ebrill 2026 |
| Lleoliad: | Nottingham NG16 2UZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Pickfords Move Management Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years.
We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations.
The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem solving skills.
YOUR RESPONSIBILITIES:
Respond to customer enquiries via phone, email and live chat in a timely and professional manner
Be available and own responsibility for your customer’s experience throughout their moving journey
Provide accurate information about products and services addressing customer’s needs and concerns
Maximize revenue through upselling optional extra products and services
Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met
Ability to problem solve in order to achieve a positive customer outcome
Collaborate with team members to improve customer service processes and outcomes
Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
Stay up to date with product knowledge, company polices and industry trends
IDEAL SKILLS & EXPERIENCE:
A customer centric approach and attitude.
he ability to actively listen and show empathy and understanding at all levels
Excellent verbal and written communication skills
Ability to manage customer queries appropriately and efficiently
Be enthusiastic, self-motivated and positive in your approach.
Have excellent organizational skills with the ability to prioritize workload and multi task
Problem solving ability to handle unexpected challenges efficiently
Exhibits flexibility, be adaptable to change
Excellent time management, with the ability to work well under pressure
A passion for completing all tasks to the highest standard and be driven by results
Proficient in Microsoft Office
If you are a motivated individual with a passion for logistics and relocation services, we would love to hear from you. 'Apply' now to join our dynamic team.
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits:
Company pension
Free flu jabs
On-site parking
Referral programme
Work Location: In person
We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations.
The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem solving skills.
YOUR RESPONSIBILITIES:
Respond to customer enquiries via phone, email and live chat in a timely and professional manner
Be available and own responsibility for your customer’s experience throughout their moving journey
Provide accurate information about products and services addressing customer’s needs and concerns
Maximize revenue through upselling optional extra products and services
Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met
Ability to problem solve in order to achieve a positive customer outcome
Collaborate with team members to improve customer service processes and outcomes
Follow up with customer’s to ensure their issues are resolved and are satisfied with the service
Stay up to date with product knowledge, company polices and industry trends
IDEAL SKILLS & EXPERIENCE:
A customer centric approach and attitude.
he ability to actively listen and show empathy and understanding at all levels
Excellent verbal and written communication skills
Ability to manage customer queries appropriately and efficiently
Be enthusiastic, self-motivated and positive in your approach.
Have excellent organizational skills with the ability to prioritize workload and multi task
Problem solving ability to handle unexpected challenges efficiently
Exhibits flexibility, be adaptable to change
Excellent time management, with the ability to work well under pressure
A passion for completing all tasks to the highest standard and be driven by results
Proficient in Microsoft Office
If you are a motivated individual with a passion for logistics and relocation services, we would love to hear from you. 'Apply' now to join our dynamic team.
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Job Types: Full-time, Permanent
Benefits:
Company pension
Free flu jabs
On-site parking
Referral programme
Work Location: In person