Lung Cancer Support Worker
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Ebrill 2026 |
| Lleoliad: | Worcester, WR5 1DD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9365-26-0207 |
Crynodeb
Key duties Triage incoming telephone calls and initiate appropriate response according to assessment tools, protocols and individual pathways, liaising with the CNS team as appropriate. Telephone conversations can sometimes be difficult, dealing with raw emotions such as sadness, anger or frustration. Report any patients concerns in accordance with guidance provided Provide basic telephone advice and refer on or signpost to other sources of support Communicate with patients, relatives and carers demonstrating empathy, understanding and respect Make outgoing calls to patients or other professionals as guided by CNS team to initiate a proactive prevention approach Act as the patients facilitator in order to resolve issues that may be perceived as barriers to care Provide administrative support to CNS team and wider cancer team e.g. requests for investigations. This may involve contact with external providers Pro-actively monitor and co-ordinate patients assessments, appointments or investigations as identified in patients care plan, including the use of the electronic Somerset Cancer Register and escalate delays to the appropriate team Support the delivery of patient information both verbal and written in a timely manner Assist patients to access appropriate information and support by signposting to a range of support services and encourage active, healthy lifestyle choices Guide patients through self-assessment resources Undertake individual holistic needs assessment and care planning Collecting clinical information required for audit by maintaining and improving clinical databases Coordinating any necessary assessments General Duties: Ensure that administrative and clerical functions are carried out to the highest quality standards Ensure an appropriate, professional and empathetic telephone manner is carried out at all times Participate in the Trusts Performance and Development Review and to undertake any identified training and development related to post Undertake statutory and mandatory training deemed appropriate by the Trust Develop and maintain effective working relationships with colleagues. Ensure confidentiality at all times Undertake other task as requested by the CNS team in accordance with the grade and nature of the post Maintain a smart and professional appearance at all times