HR & Payroll Operations Team Lead
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Swansea, Wales |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | HMRC |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job Description
In this role, you'll be responsible for supporting both HR and Payroll. You will lead a small team and be responsible for one of our customers or key process areas and ensure all Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) are achieved whilst maintaining quality standards and providing a customer-focused service. You'll be overseeing daily operations, monitoring workloads, and acting as the first point of escalation for complex queries.
The Team Lead ensures compliance with data protection regulations, maintains process documentation, and develops team capability through coaching and training.
Additional responsibilities include managing payroll-related activities and third-party interfaces, as well as contributing to site-wide success and collaborative initiatives.
Key Responsibilities
Manage a team (regular 1-2-1s, approve leave, manage absences, cascade information through team meetings, etc).
Daily monitoring and allocation of all work to ensure targets are achieved.
First point of escalation for team members with complex data queries, or payroll calculations.
Responsible for the integrity of data in compliance with the Data Protection Act.
Ensuring the team has the necessary knowledge and skills to cover workloads at all times and processes are clearly documented.
Conduct weekly accuracy checks, produce report and feedback to team.
Develop excellent working relations with key staff within the customer organisation.
Manage overpayments within agreed timeframes.
Ensuring all work processed and activities conducted in time for payroll cut off.
Support the running of pay (monthly weekend rota).
Responsible for the 3rd party schedules and interfaces to relevant suppliers/stakeholders post pay run.
Provide regular accurate statistics relating to team activities/work.
Work collaboratively with other Team Leads to ensure overall KPI's and SLAs are met.
Provide a skilled resource for release testing.
Essential Criteria:
Understanding of effective people management.
Experience of working within SAP environments.
Some knowledge of HR and Payroll processes and legislation.
Experience of working in a high-volume transactional environment, handling sensitive data.
Understands the importance and can deliver customer-focused service.
Familiar with MS Teams, Word, Excel, and Outlook.
Desirable Criteria:
National Payroll Certificate or above.
Level 3 CIPD qualification or above.
Experience in using SAP.
Some knowledge of HR and Payroll processes and legislation.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
In this role, you'll be responsible for supporting both HR and Payroll. You will lead a small team and be responsible for one of our customers or key process areas and ensure all Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) are achieved whilst maintaining quality standards and providing a customer-focused service. You'll be overseeing daily operations, monitoring workloads, and acting as the first point of escalation for complex queries.
The Team Lead ensures compliance with data protection regulations, maintains process documentation, and develops team capability through coaching and training.
Additional responsibilities include managing payroll-related activities and third-party interfaces, as well as contributing to site-wide success and collaborative initiatives.
Key Responsibilities
Manage a team (regular 1-2-1s, approve leave, manage absences, cascade information through team meetings, etc).
Daily monitoring and allocation of all work to ensure targets are achieved.
First point of escalation for team members with complex data queries, or payroll calculations.
Responsible for the integrity of data in compliance with the Data Protection Act.
Ensuring the team has the necessary knowledge and skills to cover workloads at all times and processes are clearly documented.
Conduct weekly accuracy checks, produce report and feedback to team.
Develop excellent working relations with key staff within the customer organisation.
Manage overpayments within agreed timeframes.
Ensuring all work processed and activities conducted in time for payroll cut off.
Support the running of pay (monthly weekend rota).
Responsible for the 3rd party schedules and interfaces to relevant suppliers/stakeholders post pay run.
Provide regular accurate statistics relating to team activities/work.
Work collaboratively with other Team Leads to ensure overall KPI's and SLAs are met.
Provide a skilled resource for release testing.
Essential Criteria:
Understanding of effective people management.
Experience of working within SAP environments.
Some knowledge of HR and Payroll processes and legislation.
Experience of working in a high-volume transactional environment, handling sensitive data.
Understands the importance and can deliver customer-focused service.
Familiar with MS Teams, Word, Excel, and Outlook.
Desirable Criteria:
National Payroll Certificate or above.
Level 3 CIPD qualification or above.
Experience in using SAP.
Some knowledge of HR and Payroll processes and legislation.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.