Welcome & Service Team Member
| Dyddiad hysbysebu: | 16 Mawrth 2026 |
|---|---|
| Cyflog: | £13.25 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 29 Mawrth 2026 |
| Lleoliad: | The Workhouse, Southwell, Southwell, NG25 0PT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | National Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | IRC172916 |
Crynodeb
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £13.25 per hour
Contract/duration: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Hours/working pattern: On average, you'll work 1 week day and 1 weekend day which is around13 hours per week, depending on the time of year. You'll work more hours during peak times such as Bank Holidays and School Holidays.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Welcome Manager, you'll be part of a team of 6 Welcome & Service Team Members working mainly in our visitor reception building welcoming visitors and setting them up for their day. You’ll use your knowledge of The Workhouse to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll be aiding in our growing support effort for the National Trust promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that The Workhouse is clean, tidy, and presentable.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Salary: £13.25 per hour
Contract/duration: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Hours/working pattern: On average, you'll work 1 week day and 1 weekend day which is around13 hours per week, depending on the time of year. You'll work more hours during peak times such as Bank Holidays and School Holidays.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Welcome Manager, you'll be part of a team of 6 Welcome & Service Team Members working mainly in our visitor reception building welcoming visitors and setting them up for their day. You’ll use your knowledge of The Workhouse to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You'll be aiding in our growing support effort for the National Trust promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that The Workhouse is clean, tidy, and presentable.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude