Receptionist / Administrator
| Dyddiad hysbysebu: | 13 Mawrth 2026 |
|---|---|
| Cyflog: | £24,784.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24784.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mawrth 2026 |
| Lleoliad: | Redhill, RH1 2NP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | U0103-26-0018 |
Crynodeb
JOB SUMMARY The role of the Receptionist/Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The role will be shift-based at all sites, predominantly based at Dorking & Redhill, with travel to our other sites. To undertake tasks essential to the smooth, effective provision of quality care and an efficient level of service for patients and their families. This will include covering the reception at DHC for some evenings and weekends on a rotational basis. It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. DUTIES AND RESPONSIBILITIES OF THE POST To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers utilising and visiting the hospital To respond appropriately to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion Responsible for answering incoming calls and emails, dealing with their requests for information effectively Booking and rescheduling patient appointments via telephone, SMS and letters To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update records as appropriate To receive and dispatch mail promptly To ensure appropriate handover of information relating to reception/ administrative work To attend regular meetings within DHC, and where necessary, to maintain and keep up to date with working procedures WORK SETTING AND REVIEW To manage one's own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department, acting independently but, where necessary, referring problems to management or the appropriate consultant via the quickest route possible. CONFIDENTIALITY The post holder must maintain the confidentiality of information about patients, staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.