Receptionist | North Bristol NHS Trust
| Dyddiad hysbysebu: | 13 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,465 pa |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ebrill 2026 |
| Lleoliad: | Bristol, BS10 5NB |
| Cwmni: | North Bristol NHS |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7846428/339-CCS6428-LMG |
Crynodeb
A great opportunity has arisen to join our centralised outpatients team as a Receptionist!
Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams.
This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where we are committed to supporting professional growth and career progression.
Interviews will take place in person, unfortunately remote interviews will not be accepted. Applicants will also be required to complete a literacy test and an IT skills assessment as part of the selection process.
Patients are sometimes nervous and confused when they attend a hospital, and being greeted by a Receptionist who is professional and helpful makes a real difference.
The efficiency of the Receptionist in the outpatient environment ensures that patients are promptly booked in and checked out of clinics, and that associated queries are dealt with, such as patient transport issues.
As well as the first point of contact on-site in the hospital, the Receptionist is often also the last point of contact. The post holder ensures processes are followed, and when this is not the case, that issues are escalated appropriately. They are also responsible for administratively outcoming the clinical decision agreed with the patient.
Post holders are required to have well developed communication skills as not only will you deal with patients and carers, but you will be in regular contact with nurses and doctors. You will also be required to be/become proficient in the use of the IT Patient Administration System (PAS).
Centralised Outpatient Services at North Bristol NHS Trust cover many outpatient locations in the Brunel Building, Cossham Hospital and other peripheral outpatient location, and staff can be asked to rotate.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Please refer to the job description attached for a full list of responsibilities
• To welcome patients, carers and visitors to various specialty appointments within the Trust.
• To be polite and friendly, dealing with queries in an efficient and timely manner.
• To ensure patient information is kept confidential and not shared with others.
• To respond to queries from patients, carers and visitors.
• To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues.
• To keep patients informed if the clinics are overrunning.
• To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt/immediate attention.
• To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting.
• To hand over the care of patients awaiting transport at the end of the working day to the appropriate team ie, Discharge Lounge or Nurse in Charge.
• To take and action internal calls on the reception desk.
• To assist in quieter times with the packing and posting of letters to patients.
• To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines.
• To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day.
This advert closes on Sunday 22 Mar 2026