Shift Lead

Dyddiad hysbysebu:	13 Mawrth 2026
Cyflog:	£14.21 yr awr
Gwybodaeth ychwanegol am y cyflog:	£14.21 an hour
Oriau:	Llawn Amser
Dyddiad cau:	25 Mawrth 2026
Lleoliad:	Doncaster, DN2 5LT
Cwmni:	NHS Jobs
Math o swydd:	Cytundeb
Cyfeirnod swydd:	U0051-26-0011

Crynodeb

Day to Day Duties to include, but not exhaustive: Service Delivery - Operations Monitor and support the Operational team during both the In Hours period and Out of Hours period Develop in depth operational knowledge around running of shifts to enable identification of service delivery needs and support required Monitor, co-ordinate and cover staff breaks Understand relevant Key Performance Indicators (KPIs) applicable to services Monitoring service activity to ensure compliance with KPIs and respond accordingly to ensure the service is meeting demands and KPIs Provide a clear handover at the end of the shift to Operational teams highlighting any area needing immediate action or follow up Work closely with other internal services such as virtual and place based shift leads Provide a professional and high-quality call management service on behalf of local health care services including district nurses and GP practices Management of patients face to face in any of our services and ensure that they are correctly registered using nationally recognised software alongside identifying the appropriate care setting Receiving, recording and processing information accurately utilising nationally recognised software. You may utilise a telephone with headset to facilitate input of data whilst managing a call Adhere to pharmacy protocols and attend relevant training to be able to support clinicians Initiate Business Continuity Plans (BCPs) and other major incident plans where required Act as first line contact for any complaints which you may receive on shift and resolve if possible or escalate where required. To be able to gather essential information quickly and accurately whilst remaining polite and courteous Follow policies and procedures at all times and ensure any revisions as a result of investigations or complaints are adopted Engage and work with external stakeholders e.g. Yorkshire Ambulance Service and Trust personnel to ensure an integrated approach around patient care Attend regular training and staff meetings Support and train any new staff members Administrative duties as required To work across a variety of shift patterns from daytime, evenings, overnight, weekends and Bank Holidays 365 days per year, being flexible to provide support cover in the event of holidays and sickness Information Systems: Understand all systems relevant to Operations including understanding of data fields and sources. Ensure escalation and resolution of issues affecting the running of services where required Work with IT support team and Adastra to improve understanding Protect confidentiality of records transmitted to external stakeholders and operate within the principles of Data Protection and relevant local guidelines (Caldicott Principles) Ensure confidentiality on all matters relating to patients and do not release any information to anyone other than those acting in an official capacity Patient Engagement & Satisfaction: Understand patient satisfaction measures and encourage patients to provide feedback around service Clinical Governance: Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the services Training and Support Participate in any relevant training and continuously identify training needs to assist your personal development with your line manager. GENERAL: Be credible at all times whilst upholding our values Build trust with all relevant stakeholders, always acting as an ambassador for the business Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity