Operations Manager

Dyddiad hysbysebu:	13 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	27 Mawrth 2026
Lleoliad:	Birmingham, B31 1QT
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0205-26-0000

Crynodeb

Job Summary The Operations Manager will work alongside colleagues within the management team at St Heliers Medical Practice, contributing to the effective management, planning and leadership of the practice to optimise the delivery of high-quality patient care. The role will have a particular focus on working closely with clinicians and the wider management team to ensure appropriate clinical and non clinical capacity is in place to meet patient demand and support the delivery of key performance indicators. The post holder will lead on key operational areas, developing and implementing protocols, systems and procedures, while continually seeking opportunities to improve existing practices and service delivery. Key ResponsibilitiesOperational Management Support the effective day-to-day running of the practice alongside the Practice Manager and wider leadership team. Review and develop practice systems and processes to improve operational efficiency, patient satisfaction and quality of care. Oversee capacity, working closely with the Practice Manager, Quality and Assurance Manager and clinical leads to ensure appropriate appointment availability and arranging locum cover when required. Monitor clinical and non clinical capacity to support the delivery of key performance indicators and service targets. Support in the coordination and delivery of health campaigns, including flu and COVID programmes. Ensure practice policies and procedures are regularly reviewed and updated to remain compliant with NHS requirements and relevant legislation. Support the coordination and delivery of mandatory staff training including BLS, IRIS and other required training programmes. Line manage the Care Navigation Team. Work collaboratively with the wider management team to ensure seamless operational cover across management functions. Deputise for the Practice Manager as required. People Management and HR Provide line management for identified staff including recruitment, induction, appraisal, development and performance management. Support recruitment processes in line with employment legislation and best practice to ensure the practice maintains appropriate staffing levels. Monitor staffing levels across teams to ensure adequate workforce capacity and skill mix to meet service demands. Address workforce issues promptly and sensitively, including managing conflict and supporting staff wellbeing. Maintain team performance during periods of absence or staff shortages by redeploying staff where necessary. Delegate work appropriately and support staff to develop their skills and competencies. Monitor staff performance and provide support and development where required. Take appropriate action to address performance or conduct concerns in accordance with employment legislation and practice policies. Support staff in making effective use of practice systems and technology. IT and Information Governance Ensure information is received, processed, stored and transmitted securely, accurately and in a timely manner. Ensure compliance with the Data Protection Act, Freedom of Information Act and other relevant information governance standards. Implement systems and processes to maintain patient confidentiality and ensure staff understand their responsibilities regarding information governance. Monitor and review the use of technology within the practice to ensure it supports efficient working and improved patient care. Support the development and adoption of new digital systems and technologies to enhance service delivery. Ensure patient records are summarised in a timely manner. Confidentiality In the course of their duties, the Operations Manager will have access to confidential information relating to patients, their carers and relatives, as well as colleagues and the practice as a business. All such information must be treated as strictly confidential and handled in accordance with the Practice Confidentiality Policy, the Data Protection Act and the Freedom of Information Act. Equality and Diversity The post holder will comply with the Practice Equality and Diversity Policy by: Respecting the rights, dignity and beliefs of patients, carers, relatives and colleagues. Ensuring services are delivered without discrimination in line with the Equality Act 2010. Supporting equality of access to services for minority, marginalised and disadvantaged groups. Ensuring equality and diversity training is maintained and that discriminatory behaviour is addressed promptly. Supporting patients to exercise their rights and access advocacy where appropriate. Safeguarding All staff are expected to maintain up-to-date knowledge and training in safeguarding in line with Intercollegiate Guidance. This includes understanding responsibilities relating to safeguarding children and vulnerable adults, as well as knowledge of the Mental Capacity Act and Deprivation of Liberty Safeguards.