Outpatients Supervisor
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Stafford, ST16 3SA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9205-26-0513 |
Crynodeb
To act as the first point of contact to any staff based within the Reception and/or other teams within Outpatients Directorate. To devise staff rotas, ensuring there is enough cover to meet the demands of the service. To authorise and manage any annual leave requests. To manage staff in accordance to Trust policy. To communicate work procedures to the teams and to provide training to staff as and when this is necessary. To work with the Team Leader in achieving NHS national targets and key performance indicators. To ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly. To supply information to individuals and organisations as requested and agreed. To escalate any foreseen capacity issues to the appropriate Divisions. To maintain close liaison with the Receptionists and/or other teams within Outpatients Directorate staff to ensure that there is a seamless service for patients. Qualifications and/or experience is current and broad over the various skills of the role. Required to maintain and keep current the skill sets required for the post. A good knowledge and understanding of appointments and clinic management/waiting list procedure Ensure that data entry is accurate and appropriate Ensure that Referral to Treatment (RTT) is adhered to at all times, highlighting any anomalies to line manager at the earliest opportunity Able to manage capacity/demand, reacting accordingly to frequently changing operational requirements. To ensure that long wait patients are offered choice when manually bringing forward into cancelled slots. To ensure that escalation takes place if any clinics are cancelled/reduced less than 6 weeks as per Consultants leave policy. Judgements involving facts or situations, some requiring analysis. To be aware of when booking issues are highlighted to line manager at the earliest opportunity. Plan and organise straightforward activities Plan staff rotas as and when required To proactively plan ahead with Clinic team leader Capacity issues to include any Bank Holidays, Consultants Leave and general Capacity issues To proactively monitor and manage the clinics making sure that patients are not disrupted unnecessarily and any disruption is kept to a minimum escalating any issues to the clinic team leaders as and when required. Work closely with the Appointment Call Centre team to ensure that appointments are rescheduled as appropriate, keeping changes to a minimum supported by a sign off sheet rom Divisions. To ensure the Patient Tracking List (PTL) reports for suspected cancer and the 18 week pathway are monitored and any issues escalated to both the Clinic Team Leader and the relevant Division/Service Line Management Team. To assist and co-ordinate the booking of outpatient appointments for the relevant specialty To ensure that all outstanding logged referrals are dealt with as per the Trusts Access Policy. To support the Directorate in managing referrals through the electronic booking application, e-referral. Version Update Dec 2023 To ensure that the Appointment Slot Issue (ASI) list is dealt with daily and any outstanding issues are resolved, or escalating any issues to the Clinic Team Leader, Operational Services Manager and the Service Line Management Team. To ensure referrals are dealt with in an appropriate and timely manner working in collaboration with the Clinic Manager, Outpatient Clerks and Health Records in line with the Trust Access policy. Plan and organise straightforward activities. To use keyboard skills for regular use of Outpatient computer systems To proactively monitor and manage the clinics to ensure that patients experience minimum disruption when clinics are rescheduled during periods of medical staff absence escalating any issues to the team leader. Ensure that if patients attend a clinic that has been cancelled that every effort is made to get the patient seen. Provides non-clinical advice, information to patients/clients/relatives. Provide information, non-clinical advice and information on outpatient procedures, appointments and clinical arrangements To supervise the Admin clerks with the speciality, ensuring Mandatory training, appraise and sickness are recorded and actioned. To assist in the investigation of complaints as appropriate. To be a point of information and advice in relation to the outpatients EPR system, particularly in relation to the rescheduling of clinics, liaising with ICT as appropriate. Implement policies and propose changes to practices, procedures in own work area. Implement waiting list procedures and contribute to policies and procedures. Develops policy/procedures for staff under supervision