Administrator / Operations Agent
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Pension |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Ebrill 2026 |
| Lleoliad: | Northampton, Northamptonshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | GR Employment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 9 |
Crynodeb
GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Northampton, Brackmills Industrial area.
This is an excellent opportunity for a highly organised and customer-focused individual to join a busy Service Centre environment on a maternity cover basis starting around April.
As an Operations Agent, you will play a key role in ensuring that daily customer activities within the Service Centre run smoothly and efficiently. Acting as one of the first points of contact for frontline queries, you will ensure all visitors, drivers, and customers are handled professionally while maintaining the company’s high service standards.
This role is varied and requires strong attention to detail, excellent communication skills, and the ability to resolve issues efficiently while maintaining a positive customer experience.
Shift Available:
Monday to Friday: 6:30 AM to 4 PM
Hourly Rate: £13.01 per hour
Shift Premium: Extra £2.71 per hour after 7.00 pm
Saturday Premium: Extra £1.18 per hour
Sunday Premium: Extra £2.20 per hour
Job Responsibilities:
Morning Responsibilities (Resolutions Room):
Scanning shipments and identifying any issues
Resolving shipment problems such as incorrect or incomplete addresses
Raising cases for shipments when required, including those that may require disposal
Contacting customers to obtain updated delivery details
Handing out courier boxes to drivers
Ensuring couriers sign for the correct equipment
Afternoon Responsibilities:
Answering incoming phone calls and assisting with customer queries
Managing and updating cases for shipments that require further action or delivery updates
Ensuring all shipment information is accurately updated within the system
Job Qualifications:
Excellent written and verbal communication skills
Good interpersonal skills
Strong computer skills
Security training will be given when required
Job Benefits:
Statutory holiday entitlement, pro rata
Ongoing support from your dedicated consultant
Weekly pay and pension scheme
This is an excellent opportunity for a highly organised and customer-focused individual to join a busy Service Centre environment on a maternity cover basis starting around April.
As an Operations Agent, you will play a key role in ensuring that daily customer activities within the Service Centre run smoothly and efficiently. Acting as one of the first points of contact for frontline queries, you will ensure all visitors, drivers, and customers are handled professionally while maintaining the company’s high service standards.
This role is varied and requires strong attention to detail, excellent communication skills, and the ability to resolve issues efficiently while maintaining a positive customer experience.
Shift Available:
Monday to Friday: 6:30 AM to 4 PM
Hourly Rate: £13.01 per hour
Shift Premium: Extra £2.71 per hour after 7.00 pm
Saturday Premium: Extra £1.18 per hour
Sunday Premium: Extra £2.20 per hour
Job Responsibilities:
Morning Responsibilities (Resolutions Room):
Scanning shipments and identifying any issues
Resolving shipment problems such as incorrect or incomplete addresses
Raising cases for shipments when required, including those that may require disposal
Contacting customers to obtain updated delivery details
Handing out courier boxes to drivers
Ensuring couriers sign for the correct equipment
Afternoon Responsibilities:
Answering incoming phone calls and assisting with customer queries
Managing and updating cases for shipments that require further action or delivery updates
Ensuring all shipment information is accurately updated within the system
Job Qualifications:
Excellent written and verbal communication skills
Good interpersonal skills
Strong computer skills
Security training will be given when required
Job Benefits:
Statutory holiday entitlement, pro rata
Ongoing support from your dedicated consultant
Weekly pay and pension scheme