Ophthalmology Receptionist
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9203-26-0141 |
Crynodeb
DUTIES AND RESPONSIBILITYResponsible for organising and maintaining the electronic appointmentssystem for the Ophthalmology service. To manage, negotiate, arrange and amend appointments and clinics,working to agreed protocols. This will include dealing with enquiries frompatients, ophthalmology staff, other health care professionals and visitors on a daily basis. To update patient records within the Ophthalmology department to maintain the smooth running of the department and treatment of patients.To open and distribute department post, prioritising anything that requiresurgent attention and ensure relevant documentation is acted on promptlyand appropriately.To receive and sign for items delivered to the department and ensure theirappropriate distribution.To be responsible for the wellbeing of patients within the reception area;alerting ophthalmology / senior staff to any changes on patients healthstatus and attitude.To provide induction training on the day-to-day processes of the receptionarea to new staff. To provide continuous support and advice to lessexperienced members of the administrative staff.Maintain patient confidentiality at all times in accordance with the dataprotection act.To support the administration teams in registration of referrals onto theTrusts appointment system.INFORMATION AND DATA USEAuthorised to use the Trusts appointment system to view and retrievepatient information, on behalf of the ophthalmology staff, as requested.To enter relevant information, in an accurate and timely manner, onto theTrusts appointment system, including appointment details, 18 weekoutcome information, patient demographics, etc.COMMUNICATIONTo be the first point of contact for patients and visitors to the department, at all times being professional, courteous and ensuring tact and sensitivity,particularly to barriers in understanding, e.g. language difficulties, stress,fear, pain.To be the first point of contact for complaints within the department,negotiating with patients / visitors displaying challenging behaviour. Liaising with senior department staff to provide an effective and timely solution in line with trust policy.To liaise with all service users (NHS staff, Doctors, Patients, Relatives andCarers etc), politely, concisely and in a helpful and professional manner atall times.To provide non-clinical advice / information regarding appointments orprocedures to patients, visitors and other members of hospital staff, asrequired.