Ophthalmology Booking Clerk
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Warwick, CV34 5BW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9203-26-0142 |
Crynodeb
Key Result Areas: Knowledge, skills and Experience Required: Good basic education to GCSE or O level standard for numeracy and literacy NVQ level 2/3 or equivalent experience Keyboard and computer skills Ability to work accurately with attention to detail. Ability to work as part of a team To be able to follow instructions and undertake a designated work plan Measurable Result Areas: Negotiate patient appointments to attend for both Outpatients and day surgery/ in-patient procedures, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre-planned dates. Ensure all relevant patient information is recorded on the Trusts PAS system and updated accordingly, including early offers of operation date. To be the point of contact in the Trust for booking enquiries from patients. Work flexibly and provide cross cover for colleagues in the Department. Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner. Liaise with clinicians to create a database of operation times per procedure, together with key information regarding fully utilising theatre lists. Strict adherence to sequential booking, access booking times and the waiting list policy is essential Book pre-operative assessment appointments as necessary Order any specialised equipment as necessary in a timely manner to ensure equipment is available for the list. Create and forward admissions and theatre lists to wards, theatres and other departments as necessary. Ensure any patients who have not responded to invite letters, or do not attend pre-operative assessment clinics, are dealt with in line with the waiting list policy. Ensure patients on a 2 week wait pathway are treated within national cancer target requirements Ensure any data entries are accurate and good record keeping is maintained at all times. Ensure waiting lists are regularly validated to ensure accurate Monitor patients pathways to ensure patients dont breach their 18 week pathways To work across both Warwick Hospital and Stratford-upon-Avon Hospital sites. Other administrative duties, within the Ophthalmology Department as required. Communications and Working Relationships: Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information. To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required. Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & E mail contacts. Participate on the call handle rota, managing calls in a professional manner and assisting patients with their queries. Liaise with reception staff regarding clinics and follow up appointments