Casual Duty Manager
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £13.29 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 22 Mawrth 2026 |
| Lleoliad: | ST1 3AD |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ATG Entertainment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 306564JCP |
Crynodeb
Casual Duty Manager
You’ll report to the Customer Experience Manager and be responsible for leading the onsite customer experience team to deliver a strong and profitable Front of House operation, ensuring the cost effective and customer focused range of services are consistently provided to the highest standards.
Costs – To help lead a team that will deliver and exceed targets, and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs
Culture- To help build a positive, forward thinking, innovative and customer-focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce.
Customer – To ensure the customer is at the centre of everything we do, that the wider team have continuous awareness of this and will strive to deliver and exceed all customer’s expectations.
Ambassador – To help build and protect key relationships with customers, promotors, external suppliers and internal colleagues
Key responsibilities
Retail Operation
To lead the Customer Experience Team on a show-to-show basis to deliver a seamless Front of House operation across the areas of bar, auditorium and merchandise.
Contribute to the review of systems and processes so the operation can be flexed to help achieve greater
profits.
Ensure all Front of House areas are presented to the highest standard and fully comply with Health and Safety, Licensing and Hygiene Rules and Regulations.
Customer
Proactively seek opportunities to enhance the customer experience before and during performances, in consultation with Customer Experience Management team.
Positively communicate with customers on all feedback received during their visit.
Lead the team in creating a strong customer centric culture.
Assist in maintaining high levels of customer satisfaction at all times.
Effectively manage customer queries and complaints received on the night.
Staffing
Work with the supervisor team of the performance in managing staffing levels.
Manage and motivate supervisors, monitoring and appraising their performance and ensuring they are appropriately trained and developed through specific staff training plans across all roles.
Be the first point of contact for supervisors on a performance for incidents.
To ensure supervisors and team members adhere to licensing and hygiene regulations and a high standard of cleanliness is maintained in all front of house and sales areas.
To lead the security team during performances.
To be a point of contact for the Customer Experience Team Members on a performance if they wish to raise a grievance, worries or feedback, following appropriate HR procedures.
Assist in filling training gaps where possible.
Sales/Finance
Maximise Sales and ensure all Key Performance Indicators are achieved through delivering ongoing staff training and development on shift.
Liaise with the management team to share ideas and ensure all visitors receive an excellent customer experience with maximised sales opportunities.
General Front of House Operation
To be the nominated Duty Manager responsible for the building and its occupants in the absence of more senior personnel.
Maintain good working relationships with other departments involved in performance delivery i.e. technical, marketing.
Act as a first aider for customers and staff during performances.
Other Duties
To adhere to all Risk Management procedures to minimise the risk of injury and accidents
Any other duties as reasonably requested
Your skills, qualities, and experience.
If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.
Essential
Experience of leading a team to maximise sales and consistently achieve targets
Experience of managerial role in the hospitality or tourism sector
Ability and confidence in managing a diverse team, treating different views with discretion and diplomacy.
Excellent verbal communication skills.
Creative problem solver and confident decision maker
Experience of working in a fast-paced environment, managing multiple tasks at once.
Proactive and flexible attitude, particularly in approach to working hours.
Ability to effectively prioritise
Positive and solution focused, with ability to think creatively to drive revenue and reduce costs.
Enthusiasm for/interest in theatre and the work of ATGE, and ability to positively and pro-actively engage with all staff at all levels.
Absolute attention to detail
Excellent IT skills
Desirable
First Aid qualification
Experience of delivering training
You’ll report to the Customer Experience Manager and be responsible for leading the onsite customer experience team to deliver a strong and profitable Front of House operation, ensuring the cost effective and customer focused range of services are consistently provided to the highest standards.
Costs – To help lead a team that will deliver and exceed targets, and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs
Culture- To help build a positive, forward thinking, innovative and customer-focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce.
Customer – To ensure the customer is at the centre of everything we do, that the wider team have continuous awareness of this and will strive to deliver and exceed all customer’s expectations.
Ambassador – To help build and protect key relationships with customers, promotors, external suppliers and internal colleagues
Key responsibilities
Retail Operation
To lead the Customer Experience Team on a show-to-show basis to deliver a seamless Front of House operation across the areas of bar, auditorium and merchandise.
Contribute to the review of systems and processes so the operation can be flexed to help achieve greater
profits.
Ensure all Front of House areas are presented to the highest standard and fully comply with Health and Safety, Licensing and Hygiene Rules and Regulations.
Customer
Proactively seek opportunities to enhance the customer experience before and during performances, in consultation with Customer Experience Management team.
Positively communicate with customers on all feedback received during their visit.
Lead the team in creating a strong customer centric culture.
Assist in maintaining high levels of customer satisfaction at all times.
Effectively manage customer queries and complaints received on the night.
Staffing
Work with the supervisor team of the performance in managing staffing levels.
Manage and motivate supervisors, monitoring and appraising their performance and ensuring they are appropriately trained and developed through specific staff training plans across all roles.
Be the first point of contact for supervisors on a performance for incidents.
To ensure supervisors and team members adhere to licensing and hygiene regulations and a high standard of cleanliness is maintained in all front of house and sales areas.
To lead the security team during performances.
To be a point of contact for the Customer Experience Team Members on a performance if they wish to raise a grievance, worries or feedback, following appropriate HR procedures.
Assist in filling training gaps where possible.
Sales/Finance
Maximise Sales and ensure all Key Performance Indicators are achieved through delivering ongoing staff training and development on shift.
Liaise with the management team to share ideas and ensure all visitors receive an excellent customer experience with maximised sales opportunities.
General Front of House Operation
To be the nominated Duty Manager responsible for the building and its occupants in the absence of more senior personnel.
Maintain good working relationships with other departments involved in performance delivery i.e. technical, marketing.
Act as a first aider for customers and staff during performances.
Other Duties
To adhere to all Risk Management procedures to minimise the risk of injury and accidents
Any other duties as reasonably requested
Your skills, qualities, and experience.
If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.
Essential
Experience of leading a team to maximise sales and consistently achieve targets
Experience of managerial role in the hospitality or tourism sector
Ability and confidence in managing a diverse team, treating different views with discretion and diplomacy.
Excellent verbal communication skills.
Creative problem solver and confident decision maker
Experience of working in a fast-paced environment, managing multiple tasks at once.
Proactive and flexible attitude, particularly in approach to working hours.
Ability to effectively prioritise
Positive and solution focused, with ability to think creatively to drive revenue and reduce costs.
Enthusiasm for/interest in theatre and the work of ATGE, and ability to positively and pro-actively engage with all staff at all levels.
Absolute attention to detail
Excellent IT skills
Desirable
First Aid qualification
Experience of delivering training