Helpdesk & PPM Administrator
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Ebrill 2026 |
| Lleoliad: | FIQQ 1ZZ |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 91140 |
Crynodeb
Job OverviewThe position demands the operation of a professional and customer-oriented Helpdesk & PPM function within
the South Atlantic contract in the Falkland Islands. The individual will be responsible for maintaining effective
communication and providing constructive feedback to both Line Management and end-users.
The ideal individual should be a self-motivated team player capable of functioning with little oversight. They
should demonstrate the ability to perform efficiently under pressure in a fast-paced environment, possess
strong IT skills, and system proficiency. Should be proactive, taking the initiate to carry out tasks, resolve issues
and maintain a results-driven attitude with minimal supervision.
Main Duties
Manage the incoming telephone and email Helpdesk system with professionalism and timeliness from 07:30hrs
to 17:30hrs, Monday through to Friday. The office shall be staffed at all times during these hours.
Capability to gather all relevant information and details from end-users to facilitate each Supervisor &
Chargehands effective allocation of appropriate resources, ensuring a successful initial response to the task at hand
Input all details pertaining to the call into the Maximo system and promptly issue a work docket to the
appropriate Supervisor or Chargehand.
Ensure that all CIR's and Remedial faults from the Helpdesk and PPM tasks are raised promptly and
communicated to the appropriate Supervisor or Chargehand.
Compile the weekly roll-on and distribute it to each supervising department, along with the necessary attachements
Promptly enter all details from the Helpdesk & PPM workorders into Maximo, ensuring that every field is accurately filled out prior to filing.
Input Labour records for all Helpdesk & PPM workorders into Maximo.
Monitor Helpdesk & PPM workorders against target completion dates, proactively following up on any set at ‘Assigned', ‘Wmatl' or InProgress' as they approach their target dates as defined in the contract.
Generate and distribute remedial workorders as and when required from specified inspections, including 5 yearly Fixed Electricals and PET-03 (249 - Petroleum Facilities).
Generate and process WAP13s on behalf of DIO and end-users as necessary, providing the relevant information and using the process accordingly.
Process Helpdesk and PPM workorders identified as Wilful Damage/chargeable as necessary, via the workflow mechanism.
To facilitate the making of Helpdesk & PPM files, ensuring that all records are accurately maintained and hardcopies are archived accordingly.
Oversee, organise and participate in March-out and Pre March-out activities as necessary in support of WAP07. This may include attendance of SFA Meetings and the recording of reports and minutes.
Document lessons learned and enhanced on processes to promote continuous improvements in customer satisfaction.
Carry out tasks/duties and any additional reasonable requests related to the role as directed by Line Management/Management.
Commitment to participate in and successfully complete training programs as mandated for the role.
Perform other duties as directed by your immediate Line Manager or the Management team.
What we are looking forPrevious experience of working in an MOD site, which includes the Falkland Islands or other overseas locations.
Possess extensive experience and trained in the use and development of PPM Management system, specifically
Maximo. Demostrate outstanding abilities in planning and programming.
Excellent level of computer literacy (Microsoft office) and educated to GCSE or equivalent.
Demostrates a proactive and adaptable attitude, with the capability to effectively handle a significant workload
of scheduled tasks while adhering to strict deadlines.
Professional and respectful demeanor.
Strong customer focus and keen understanding of importance of service-oriented delivery.
Previous experience working in a Helpdesk capacity.
the South Atlantic contract in the Falkland Islands. The individual will be responsible for maintaining effective
communication and providing constructive feedback to both Line Management and end-users.
The ideal individual should be a self-motivated team player capable of functioning with little oversight. They
should demonstrate the ability to perform efficiently under pressure in a fast-paced environment, possess
strong IT skills, and system proficiency. Should be proactive, taking the initiate to carry out tasks, resolve issues
and maintain a results-driven attitude with minimal supervision.
Main Duties
Manage the incoming telephone and email Helpdesk system with professionalism and timeliness from 07:30hrs
to 17:30hrs, Monday through to Friday. The office shall be staffed at all times during these hours.
Capability to gather all relevant information and details from end-users to facilitate each Supervisor &
Chargehands effective allocation of appropriate resources, ensuring a successful initial response to the task at hand
Input all details pertaining to the call into the Maximo system and promptly issue a work docket to the
appropriate Supervisor or Chargehand.
Ensure that all CIR's and Remedial faults from the Helpdesk and PPM tasks are raised promptly and
communicated to the appropriate Supervisor or Chargehand.
Compile the weekly roll-on and distribute it to each supervising department, along with the necessary attachements
Promptly enter all details from the Helpdesk & PPM workorders into Maximo, ensuring that every field is accurately filled out prior to filing.
Input Labour records for all Helpdesk & PPM workorders into Maximo.
Monitor Helpdesk & PPM workorders against target completion dates, proactively following up on any set at ‘Assigned', ‘Wmatl' or InProgress' as they approach their target dates as defined in the contract.
Generate and distribute remedial workorders as and when required from specified inspections, including 5 yearly Fixed Electricals and PET-03 (249 - Petroleum Facilities).
Generate and process WAP13s on behalf of DIO and end-users as necessary, providing the relevant information and using the process accordingly.
Process Helpdesk and PPM workorders identified as Wilful Damage/chargeable as necessary, via the workflow mechanism.
To facilitate the making of Helpdesk & PPM files, ensuring that all records are accurately maintained and hardcopies are archived accordingly.
Oversee, organise and participate in March-out and Pre March-out activities as necessary in support of WAP07. This may include attendance of SFA Meetings and the recording of reports and minutes.
Document lessons learned and enhanced on processes to promote continuous improvements in customer satisfaction.
Carry out tasks/duties and any additional reasonable requests related to the role as directed by Line Management/Management.
Commitment to participate in and successfully complete training programs as mandated for the role.
Perform other duties as directed by your immediate Line Manager or the Management team.
What we are looking forPrevious experience of working in an MOD site, which includes the Falkland Islands or other overseas locations.
Possess extensive experience and trained in the use and development of PPM Management system, specifically
Maximo. Demostrate outstanding abilities in planning and programming.
Excellent level of computer literacy (Microsoft office) and educated to GCSE or equivalent.
Demostrates a proactive and adaptable attitude, with the capability to effectively handle a significant workload
of scheduled tasks while adhering to strict deadlines.
Professional and respectful demeanor.
Strong customer focus and keen understanding of importance of service-oriented delivery.
Previous experience working in a Helpdesk capacity.