Service Desk Assistant Casual
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £12.60 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 29 Mawrth 2026 |
| Lleoliad: | Wrexham, Wales |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Wrexham University |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2526282 |
Crynodeb
Reporting to the Service Desk Officer, the Service Desk Assistant (Casual) will provide a welcoming, responsive, and professional customer service within the library and provide administrative assistance to the Service Delivery team as required.
You will be part of a friendly and proactive team, providing high quality front facing customer service within learning and Digital Support, offering support to staff, students and visitors using the library facilities and services. This will include using the library management system (Alma) to find and circulate learning resources; responding to enquiries face to face, by phone or online; operating equipment to support photocopying, printing, and binding; receiving monies for sales items and fines; tidying and reshelving books / journals.
To support administrative tasks, as and when required to ensure our users can access our services effectively and in a timely manner. Excellent IT skills including use of MS Office is required.
You will have excellent customer service skills and the ability to interact with a wide range of customers at all levels. Customer service experience in a library or equivalent busy face-to-face customer service environment is essential.
The ability to cope with physical work, e.g., shelving books, manual handling, pushing trolleys, reaching high and low shelves is required.
Note: This is a casual post, and the successful candidate will join the pool of library casual staff covering evening and weekend shifts.
If you would like to know more about this role, informal enquiries can be made to Jeanette Harper, Service Desk Officer. Email: Jeanette.Harper@wrexham.ac.uk
You will be part of a friendly and proactive team, providing high quality front facing customer service within learning and Digital Support, offering support to staff, students and visitors using the library facilities and services. This will include using the library management system (Alma) to find and circulate learning resources; responding to enquiries face to face, by phone or online; operating equipment to support photocopying, printing, and binding; receiving monies for sales items and fines; tidying and reshelving books / journals.
To support administrative tasks, as and when required to ensure our users can access our services effectively and in a timely manner. Excellent IT skills including use of MS Office is required.
You will have excellent customer service skills and the ability to interact with a wide range of customers at all levels. Customer service experience in a library or equivalent busy face-to-face customer service environment is essential.
The ability to cope with physical work, e.g., shelving books, manual handling, pushing trolleys, reaching high and low shelves is required.
Note: This is a casual post, and the successful candidate will join the pool of library casual staff covering evening and weekend shifts.
If you would like to know more about this role, informal enquiries can be made to Jeanette Harper, Service Desk Officer. Email: Jeanette.Harper@wrexham.ac.uk
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.