Single Point of Contact Worker
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £24,243 i £28,930 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Mawrth 2026 |
| Lleoliad: | Better Days Bolton, Queen Street, Bolton, BL1 1SX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Humankind |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JR012027 |
Crynodeb
Please note that we will be interviewing as we go, therefore the close date is subject to change.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Description of the Service:
Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.
About the role:
To provide an efficient and effective response to all who contact your service including professionals, service users, family members or carers.
Key duties will include:
Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff. This may involve screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
Triage referrals by gathering accurate information from individuals contacting the SPOC using excellent communication skills to direct them to the correct element of the service.
Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
Ensure that essential information is supplied within the required deadlines to the appropriate authorities, adhering to the company’s confidentiality requirements.
Communicate effectively within the team, workplace, the organisation and with other agencies (including positively contributing to team meetings).
Work as a multi-disciplinary team working to achieve a range of outcomes.
Work within established care pathways and referral procedures.
Continuously review and implement own personal development plan with support from line manager.
Undertake continuing professional development including participating in clinical supervision, performance reviews and attending training as/when required.
About you:
GCSE Maths and English (or equivalent)
Proficient in Microsoft Outlook Office programmes
Excellent communication and telephone skills
Ability to work with disadvantaged/vulnerable people
Ability to deal with a range of queries from service users, professionals, family members and carers
Knowledge and understanding of the issues facing people who misuse substances
Understanding of and ability to implement risk assessments
Ability to keep effective records including documenting relevant information onto a management information system
Understanding of safeguarding issues for children and vulnerable adults
Demonstrate a understanding and have commitment to the principles of equality and diversity
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family
Ability to respond to a range of calls, including high risk and those in crisis
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Description of the Service:
Better Days Bolton delivers structured, evidence-based support for individuals experiencing difficulties related to drug and alcohol use. The service provides confidential assessment, treatment, and recovery interventions, delivered in line with national guidance and best practice. Working in partnership with health, social care, and community organisations, the service aims to improve health outcomes, reduce harm, and support sustained recovery for individuals and families within the Bolton area.
About the role:
To provide an efficient and effective response to all who contact your service including professionals, service users, family members or carers.
Key duties will include:
Manage all calls coming into the service, responding in an efficient and calm manner and directing the clients and professionals to the most appropriate staff. This may involve screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
Triage referrals by gathering accurate information from individuals contacting the SPOC using excellent communication skills to direct them to the correct element of the service.
Maintain accurate and appropriate records in accordance with the organisations confidentiality policy.
Ensure that essential information is supplied within the required deadlines to the appropriate authorities, adhering to the company’s confidentiality requirements.
Communicate effectively within the team, workplace, the organisation and with other agencies (including positively contributing to team meetings).
Work as a multi-disciplinary team working to achieve a range of outcomes.
Work within established care pathways and referral procedures.
Continuously review and implement own personal development plan with support from line manager.
Undertake continuing professional development including participating in clinical supervision, performance reviews and attending training as/when required.
About you:
GCSE Maths and English (or equivalent)
Proficient in Microsoft Outlook Office programmes
Excellent communication and telephone skills
Ability to work with disadvantaged/vulnerable people
Ability to deal with a range of queries from service users, professionals, family members and carers
Knowledge and understanding of the issues facing people who misuse substances
Understanding of and ability to implement risk assessments
Ability to keep effective records including documenting relevant information onto a management information system
Understanding of safeguarding issues for children and vulnerable adults
Demonstrate a understanding and have commitment to the principles of equality and diversity
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family
Ability to respond to a range of calls, including high risk and those in crisis