Reception Manager
| Dyddiad hysbysebu: | 12 Mawrth 2026 |
|---|---|
| Cyflog: | £25,760.00 i £28,392.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25760.00 - £28392.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mawrth 2026 |
| Lleoliad: | Hebburn, NE31 1NU |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A4027-26-0002 |
Crynodeb
Job Description Reception Manager The Reception Manager is responsible for leading and coordinating the reception and care coordination team at Victoria Medical Centre. The role supports the smooth running of all front of house services and ensures that patients receive high quality safe and efficient access to care. The Reception Manager works under the direction of the Practice Manager and plays a key role in service delivery team supervision and organisational efficiency. The post holder will manage day to day activities of the reception and care coordination team ensuring all duties are carried out accurately professionally and in line with practice policies. This includes overseeing appointment booking patient signposting workflow processing communication handling and general administrative support. The Reception Manager will ensure that all staff follow practice protocols and maintain high standards of confidentiality data protection and patient care. Key responsibilities include the supervision training and development of reception staff. The Reception Manager will complete appraisals probation reviews ongoing coaching and performance management to support staff competence and confidence. The role also involves managing staff rotas annual leave and sickness to maintain safe staffing levels at all times. Leading team meetings and contributing to a positive and supportive team culture are central duties. The role requires strong operational oversight. The Reception Manager will monitor the quality and consistency of all reception tasks including appointment management patient enquiries document handling scanning coding and messaging. They will also support care coordination activities including personalised care tasks support for long term condition reviews care home communication workflow prioritisation and preparation for multidisciplinary team meetings. The post holder will contribute to quality improvement across the practice. They will support work relating to QoF IIF Enhanced Services and other quality and access initiatives. They will help monitor key performance indicators including call answering access metrics DNA rates workflow processing times and patient feedback. They will implement improvement plans where needed and participate in audits governance processes complaints investigations and service development. The Reception Manager acts as an escalation point for complaints or concerns relating to reception communication or administrative processes. They will investigate issues gather staff statements review evidence and prepare draft responses for the Practice Manager. They will identify themes from complaints and use this learning to improve training systems and service delivery. Digital access and telephony oversight are key aspects of the role. The Reception Manager will oversee the use of online consultation tools patient online services digital triage SMS systems and the cloud based VOIP telephone system. They will ensure call flow configuration reporting and support functions are maintained effectively and that staff use all digital tools confidently and safely. The role requires effective communication across the practice. The Reception Manager will act as the link between reception the Practice Manager clinicians PCN staff and external partners. They will ensure urgent issues are escalated appropriately and that information is shared accurately and promptly. They will promote a culture of clear professional and timely communication at all levels. Administrative oversight forms a significant part of the role. The Reception Manager will ensure that inboxes tasks data entry referrals coding scanning and filing are completed accurately and in a timely manner. They will help manage supplies for reception and ensure the reception area and clinical room support tasks are completed to expected standards. They will also ensure that processes for booking interpreters arranging transport managing home visit requests and responding to online and telephone enquiries run efficiently. The Reception Manager supports the Practice Manager through regular reporting on performance workforce issues and operational challenges. They assist with recruitment induction and training for new starters and may deputise for the Practice Manager on reception related operational matters. The post holder also contributes to planning and implementing improvements in access digital systems quality targets and general practice efficiency. The role requires strong leadership communication organisational skills and the ability to remain calm professional and patient focused under pressure. The Reception Manager must uphold all practice standards relating to confidentiality data protection safeguarding equality health and safety governance and professional behaviour. They must engage in their own training and development and support the development needs of their team.