IT Field Support Engineer
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25256 - £26348 per annum FTE (Band 4) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mawrth 2026 |
| Lleoliad: | Nottingham, Nottinghamshire, NG1 1PR |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eTeach UK Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1538668 |
Crynodeb
Your future is hereA place to inspireBeing part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we’re making a positive difference to our learners, to our communities and to each other. We’re building better futures, for others and for ourselves.Here, you’ll have the freedom to work in a way that suits you, the support to thrive and the opportunity to shape your career.What you'll do & Who we're looking forNottingham College is committed to enhancing its use of technology and improving the delivery of IT Services across all its campuses. IT Services play a central role in supporting over 25,000 students and 1,700 staff, and we are dedicated to providing responsive, high-quality technical support.As an IT Field Engineer, you will deliver high-quality on-site and remote support to colleagues and students across the College, ensuring that all support activities operate within agreed process frameworks and service standards.In this role, you will work closely with IT Business Partners to provide effective on-site support for both strategic projects and day-to-day operational needs. You will play a key role in ensuring that support activities are delivered in line with established processes and service level agreements.
Your responsibilities will include actively managing local call queues and providing telephone, remote and on-site technical support. This will involve desktop support, Microsoft 365 support, resolving local network and telephony issues, and assisting with low-level server hardware support.This is a varied, hands-on role suited to someone who enjoys troubleshooting technical issues, working directly with users, and contributing to the delivery of reliable IT services in a busy and diverse environment.
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.
For further details on this post which the job description and person specification cannot answer for you, please contact Yasir Rafi on yasir.rafi@nottinghamcollege.ac.ukInterviews/assessments are planned from Thursday, 26th March 2026 onwardsWhy Join usCompetitive salary – £25,256 to £26,348 per annum FTE. (This will be pro-rata for term time only or part time posts)35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave Access to Local Government Pension SchemeDiscounts at various stores and services across the UK via our Vivup App Various travel schemes including cycle to work, local transport season tickets and car salary sacrifice schemeOpportunities for professional development including 8 dedicated Continued Personal Development (CPD) days and our Request to Invest ProgrammeA place to belongAt Nottingham College, we’re committed to creating a workplace where everyone feels supported, valued, and understood.We’re proud to be recognised as a Carer Confident employer, acknowledging the tailored support we offer to staff who balance their roles with caring responsibilities.As part of the Endometriosis Friendly Employer scheme, we’re actively tackling the stigma around menstrual health and providing meaningful support to those affected.Our commitment to wellbeing continues as we work towards becoming a Menopause Friendly accredited employer, ensuring those experiencing menopause and peri-menopause feel heard and supported.Mental health matters here too — our network of accredited Mental Health First Aiders is always growing, helping to foster a culture of compassion and understanding across the college.Through our Wellness Cafés – informal gatherings that invite open conversation – colleagues are encouraged to share experiences and support one another.Whether navigating health challenges or balancing work and personal life, wellbeing is prioritised at Nottingham College, allowing you to thrive in your career.Nottingham College is a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need.Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment.Background checks including employer references, and an enhanced DBS check will be required for this role.ApplyIf you’re ready to be part of something special, the future is here. Visit Nottingham College – Current Vacancies to apply.We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close this advert prior to the stated closing date should we have a high volume of candidates. Please note that interview dates may be subject to change depending on availability
Your responsibilities will include actively managing local call queues and providing telephone, remote and on-site technical support. This will involve desktop support, Microsoft 365 support, resolving local network and telephony issues, and assisting with low-level server hardware support.This is a varied, hands-on role suited to someone who enjoys troubleshooting technical issues, working directly with users, and contributing to the delivery of reliable IT services in a busy and diverse environment.
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.
For further details on this post which the job description and person specification cannot answer for you, please contact Yasir Rafi on yasir.rafi@nottinghamcollege.ac.ukInterviews/assessments are planned from Thursday, 26th March 2026 onwardsWhy Join usCompetitive salary – £25,256 to £26,348 per annum FTE. (This will be pro-rata for term time only or part time posts)35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave Access to Local Government Pension SchemeDiscounts at various stores and services across the UK via our Vivup App Various travel schemes including cycle to work, local transport season tickets and car salary sacrifice schemeOpportunities for professional development including 8 dedicated Continued Personal Development (CPD) days and our Request to Invest ProgrammeA place to belongAt Nottingham College, we’re committed to creating a workplace where everyone feels supported, valued, and understood.We’re proud to be recognised as a Carer Confident employer, acknowledging the tailored support we offer to staff who balance their roles with caring responsibilities.As part of the Endometriosis Friendly Employer scheme, we’re actively tackling the stigma around menstrual health and providing meaningful support to those affected.Our commitment to wellbeing continues as we work towards becoming a Menopause Friendly accredited employer, ensuring those experiencing menopause and peri-menopause feel heard and supported.Mental health matters here too — our network of accredited Mental Health First Aiders is always growing, helping to foster a culture of compassion and understanding across the college.Through our Wellness Cafés – informal gatherings that invite open conversation – colleagues are encouraged to share experiences and support one another.Whether navigating health challenges or balancing work and personal life, wellbeing is prioritised at Nottingham College, allowing you to thrive in your career.Nottingham College is a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need.Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment.Background checks including employer references, and an enhanced DBS check will be required for this role.ApplyIf you’re ready to be part of something special, the future is here. Visit Nottingham College – Current Vacancies to apply.We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close this advert prior to the stated closing date should we have a high volume of candidates. Please note that interview dates may be subject to change depending on availability