Contract Support
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £38,000 i £40,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Flexible working |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Ebrill 2026 |
| Lleoliad: | London, London, E14 5AB |
| Cwmni: | Randstad CPE |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | PR-1496183_1773248865 |
Crynodeb
Contract Support
Location: Canary Wharf
Salary: Up to £40,000
Contract: Monday - Friday: 8am - 5pm + 2 days WFH
Role PurposeThe Contract Support is the central administrative and financial pillar of the facilities management delivery. This role is responsible for the integrity of the contract's financial lifecycle-from procurement and work order management to invoicing and debt resolution.
Working within one of Canary Wharf's most prestigious corporate assets, you will provide essential support to the Contract Manager and the on-site engineering team, ensuring that all financial and operational data is accurate, compliant, and delivered within our standards.
Customer Service & Communication-
Primary Liaison: Act as the first point of professional contact for the client, responding to all calls and emails in a timely and efficient manner.
-
Fault Management: Determine the nature and priority of faults based on information provided by the client to ensure appropriate response times.
-
Stakeholder Engagement: Maintain effective communication with all levels of internal teams and external customers to ensure service transparency.
-
Work Order Management: Raise and assign work orders to relevant resources, monitoring calls from initial receipt through to completion and updating records accordingly.
-
Engineering Coordination: Allocate internal engineers to callouts and maintenance visits, driving the team to attend all tasks within required SLAs.
-
Supply Chain Management: Manage the external supply chain, ensuring subcontractors attend site and perform within agreed contractual timelines.
-
CAFM Leadership: Act as the "key user" on-site for the CAFM system, overseeing PPM records, reactive tasks, and performance reporting.
-
Procurement Support: Liaise closely with site teams and the head office to ensure the accurate processing of quotations and purchase orders (POs).
-
Contractual Governance: Obtain a comprehensive understanding of the contract scope to ensure all work is carried out strictly in accordance with the agreement.
-
Innovation: Actively identify and implement innovative solutions across the contract to enhance performance and exceed client expectations.
-
Documentation: Ensure all QHSE (Quality, Health, Safety, and Environment) documentation is maintained, updated, and readily available using company systems.
-
Personnel Records: Maintain accurate staff records, including new starters, leavers, general changes, and up-to-date contact details.
-
Operational Awareness: Maintain a thorough familiarity with daily operations and the specific technical scope of the contract.
-
Culture & Standards: Promote and maintain the company's professional culture and values throughout the internal and external teams.
-
Flexible Support: Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.