Finance Technician (G5)
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £14.00 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Ebrill 2026 |
| Lleoliad: | Lincoln, Lincolnshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Wax Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job title: Finance Technician (G5)
Job Category: Financial
Hours per week: 37
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN11XX, Lincolnshire County Council
Pay: £14.00 per hour
2 days remote / 3 days in office
Job description
To act as the first point of contact for customers, service users, and internal colleagues. The role is responsible for answering incoming calls, capturing accurate details of the enquiry, and ensuring queries are logged, categorised, and actioned.
This role supports excellent customer experience by providing clear communication, professional service, and high-quality data capture.
Key Responsibilities
Answer incoming calls in a polite, professional, and timely manner.
Listen actively to understand the nature of the customer’s query.
Accurately capture and record information, including customer details, query type, relevant background, and any required supporting information.
Categorise and log queries using agreed processes, systems, and templates.
Provide clear guidance, signposting customers to online forms, self‑service options, or the appropriate team where relevant.
Ensure all information recorded is complete, accurate, and compliant with data protection and organisational standards.
Escalate urgent or complex queries to the appropriate team promptly.
Follow standard operating procedures and contribute to continuous improvement of call-handling and query‑logging processes.
Maintain a calm and supportive manner, even when handling challenging or emotional calls.
Work collaboratively with colleagues across the service to ensure smooth and efficient handling of customer enquiries.
Job Category: Financial
Hours per week: 37
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN11XX, Lincolnshire County Council
Pay: £14.00 per hour
2 days remote / 3 days in office
Job description
To act as the first point of contact for customers, service users, and internal colleagues. The role is responsible for answering incoming calls, capturing accurate details of the enquiry, and ensuring queries are logged, categorised, and actioned.
This role supports excellent customer experience by providing clear communication, professional service, and high-quality data capture.
Key Responsibilities
Answer incoming calls in a polite, professional, and timely manner.
Listen actively to understand the nature of the customer’s query.
Accurately capture and record information, including customer details, query type, relevant background, and any required supporting information.
Categorise and log queries using agreed processes, systems, and templates.
Provide clear guidance, signposting customers to online forms, self‑service options, or the appropriate team where relevant.
Ensure all information recorded is complete, accurate, and compliant with data protection and organisational standards.
Escalate urgent or complex queries to the appropriate team promptly.
Follow standard operating procedures and contribute to continuous improvement of call-handling and query‑logging processes.
Maintain a calm and supportive manner, even when handling challenging or emotional calls.
Work collaboratively with colleagues across the service to ensure smooth and efficient handling of customer enquiries.