IT Support Technician
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mawrth 2026 |
| Lleoliad: | Evesham, Worcestershire, WR11 1GP |
| Cwmni: | Karndean Designflooring LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JOB524_1773230179 |
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About This Opportunity
We're looking for a proactive and customer-focused IT Support Technician to join our team. In this role, you'll be the first point of contact for colleagues across the business, helping resolve day-to-day IT issues and ensuring our systems and technology run smoothly. From troubleshooting hardware and software to supporting new starters with their equipment, you'll play an important role in delivering a seamless IT experience and keeping our employees connected and productive.
How You Will Contribute
Technical Support & Troubleshooting
- Act as the first point of contact for IT support requests via phone, email, or ticketing system.
- Resolve basic IT issues related to hardware, software, and networks ensuring high levels of customer satisfaction and adherence to SLAs set by the business.
- Provide support for Microsoft 365 applications, including but not limited to Outlook, One Drive, and Teams.
- Assist with password resets, account unlocks, and access permissions.
- Escalate more complex IT issues to 2nd line support and other teams when necessary.
Hardware & Software Support
- Set up and configure end user equipment, such as laptops, desktops, and mobile devices.
- Support mobile devices, including iOS and Android, ensuring corporate policies are followed.
- Repair or replace equipment when required, liaising with IT Systems Manager and purchasing the equipment through approved suppliers.
Onboarding & Offboarding of Employees
- Create, configure, and manage new user accounts, assigning appropriate permissions, security groups, and licenses based on role requirements.
- Ensure a smooth offboarding process for departing employees by following IT asset retrieval procedures, deactivate user accounts, revoke system access, and ensure compliance with data security policies.
User Support & Customer Service
- Provide clear and professional technical assistance to end users, ensuring a positive support experience.
- Log all support requests and incidents in the IT ticketing system, tracking progress and resolution.
- Offer basic training and guidance on IT best practices and security awareness.
System Monitoring & Maintenance
- Monitor system alerts and report potential security risks or performance issues.
- Ensure all IT documentation and knowledge base articles are kept up to date.
House Keeping
- Maintain accurate records of IT assets, support requests, and issue resolutions.
- Ensure the server room and IT storage areas are well-organised, clean, and free of hazards.
What Will Make You Successful in This Role
- An IT-related certification such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator.
- Previous experience in a 1st line IT support or similar technical support role.
- Experience working with IT ticketing or service desk systems.
- Strong working knowledge of Windows 10/11 and Microsoft 365.
- Familiarity with MacOS, iPadOS, and iOS.
- Basic understanding of Active Directory, user account management, and remote support tools.
Our Values
Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here.
- Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners
- People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered
- Pioneering Spirit: encouraging boldness, innovation, creative thinking- traits that are part of the company's founding
- Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day