Devon Mental Health and Stakeholder Manager
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £29,120 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mawrth 2026 |
| Lleoliad: | Exeter, Devon |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | HTG-UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | VA150 |
Crynodeb
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
You'd be joining us as a Mental Health and Stakeholder Manager, working 37.5 hours per week - Monday to Friday, 9am - 5pm, and will report directly to the Mental Health Operations Manager. This is a hybrid role, combining time at our Exeter First Care Base with remote work and travel to our Plymouth base as required.
In this role, you’ll support and guide our crews, nurture their wellbeing, and help keep the service running smoothly during busy or challenging periods. You’ll build strong, meaningful relationships with key partners across the ICB and Trust, act as a central point of communication and escalation, and contribute to a service that truly puts people first. With plenty of autonomy and real opportunities to shape positive change, this role is ideal for someone who thrives in a fast‑paced, purpose‑driven environment and wants to make a genuine impact every day.
Summary Of Main Duties Include:
Manage the day‑to‑day running of the local TRAS service, including staff rotas, timesheets, ordering equipment, handling local incidents, supporting recruitment and induction, and helping with Court of Protection paperwork.
Work with the quality team to support compliance checks, audits, research, and collecting feedback.
Help the fleet team by booking vehicles in for servicing, MOTs, and repairs.
Work with HR on recruitment, staff wellbeing, and performance issues.
Collect, analyse, and write up data for research projects.
Regularly gather feedback from patients and other professionals.
Prioritise patient transport needs to ensure transport resources are used efficiently.
Offer staff debriefs after any clinical incidents.
Carry out staff appraisals, support staff development, and help manage any performance or disciplinary concerns.
Make sure all staff are up to date with required training. Complete regular audits for training, compliance, and personnel files. Work with trainers to ensure mandatory training is completed.
Follow all organisational policies, legal requirements, and confidentiality rules, including HTG policies and the Data Protection Act.
Complete safeguarding training and report any concerns to the Mental Health Service Managers.
What’s In It For You?
Competitive salary £29,120 per annum based on a 37.5 hours per week
Contractual sick pay after 12 months service
Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured
Increased holiday allowance for long service
Generous annual leave entitlement
Refer a friend scheme Earn up to £500 for each friend you bring on board
Pension scheme
Full training for the role, induction and ongoing mentorship
Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
Lead with compassion and support staff wellbeing.
Communicate clearly and build strong relationships with partners and stakeholders.
Stay organised and manage daily operations confidently.
Work well in fast‑paced environments and make sound decisions under pressure.
Pay attention to detail, especially with compliance, audits, and documentation.
Support recruitment, staff development, and performance processes.
Use feedback to improve services and keep a trauma‑informed approach.
Maintain high standards of professionalism, confidentiality, and safeguarding.
Collaborate effectively across teams and embrace opportunities to improve the service.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Successful candidates will also need to successfully complete a mandatory training on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
You'd be joining us as a Mental Health and Stakeholder Manager, working 37.5 hours per week - Monday to Friday, 9am - 5pm, and will report directly to the Mental Health Operations Manager. This is a hybrid role, combining time at our Exeter First Care Base with remote work and travel to our Plymouth base as required.
In this role, you’ll support and guide our crews, nurture their wellbeing, and help keep the service running smoothly during busy or challenging periods. You’ll build strong, meaningful relationships with key partners across the ICB and Trust, act as a central point of communication and escalation, and contribute to a service that truly puts people first. With plenty of autonomy and real opportunities to shape positive change, this role is ideal for someone who thrives in a fast‑paced, purpose‑driven environment and wants to make a genuine impact every day.
Summary Of Main Duties Include:
Manage the day‑to‑day running of the local TRAS service, including staff rotas, timesheets, ordering equipment, handling local incidents, supporting recruitment and induction, and helping with Court of Protection paperwork.
Work with the quality team to support compliance checks, audits, research, and collecting feedback.
Help the fleet team by booking vehicles in for servicing, MOTs, and repairs.
Work with HR on recruitment, staff wellbeing, and performance issues.
Collect, analyse, and write up data for research projects.
Regularly gather feedback from patients and other professionals.
Prioritise patient transport needs to ensure transport resources are used efficiently.
Offer staff debriefs after any clinical incidents.
Carry out staff appraisals, support staff development, and help manage any performance or disciplinary concerns.
Make sure all staff are up to date with required training. Complete regular audits for training, compliance, and personnel files. Work with trainers to ensure mandatory training is completed.
Follow all organisational policies, legal requirements, and confidentiality rules, including HTG policies and the Data Protection Act.
Complete safeguarding training and report any concerns to the Mental Health Service Managers.
What’s In It For You?
Competitive salary £29,120 per annum based on a 37.5 hours per week
Contractual sick pay after 12 months service
Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured
Increased holiday allowance for long service
Generous annual leave entitlement
Refer a friend scheme Earn up to £500 for each friend you bring on board
Pension scheme
Full training for the role, induction and ongoing mentorship
Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
Lead with compassion and support staff wellbeing.
Communicate clearly and build strong relationships with partners and stakeholders.
Stay organised and manage daily operations confidently.
Work well in fast‑paced environments and make sound decisions under pressure.
Pay attention to detail, especially with compliance, audits, and documentation.
Support recruitment, staff development, and performance processes.
Use feedback to improve services and keep a trauma‑informed approach.
Maintain high standards of professionalism, confidentiality, and safeguarding.
Collaborate effectively across teams and embrace opportunities to improve the service.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Successful candidates will also need to successfully complete a mandatory training on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)