Triage Officer
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | £30,599 i £32,489 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mawrth 2026 |
| Lleoliad: | Maldon, Essex |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Maldon District Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MDC001909 |
Crynodeb
Are you ready to make a genuine impact and be the difference for people when they need it most? Join our dynamic team as a Triage Officer — the first, friendly face for those at risk of homelessness, where every day brings new challenges and opportunities to change lives for the better. If you thrive in a fast-paced, customer-focused environment and have a passion for making a real difference, we want you to be part of our mission to support individuals and families through some of their most difficult times.
In this rewarding frontline role, you’ll be the vital link connecting people to the housing advice, support, and solutions they need — often before their situation becomes critical. Imagine the satisfaction of guiding customers towards brighter futures, collaborating with dedicated colleagues and partners, and playing a key part in preventing homelessness in our community. You’ll be empowered to deliver early intervention, innovative support, and personalised service that truly matters.
Key responsibilities include:
• Be the welcoming first point of contact for anyone seeking housing support, delivering expert triage and guidance in line with the Homelessness Reduction Act 2017
• Empower customers to navigate their options and discover the best path forward
• Manage referrals efficiently, ensuring help reaches those who need it swiftly
• Coordinate emergency accommodation placements, working closely with suppliers to ensure immediate solutions
• Keep meticulous records to support seamless service delivery and continuous improvement
• Champion a personalised, inclusive approach, ensuring everyone receives high-quality care and support
What we’re looking for:
· Proven experience thriving in a lively, customer-facing role — ideally within housing or support services, where no two days are ever the same
· Strong knowledge of homelessness legislation and safeguarding, underpinning your commitment to doing the right thing
· Outstanding communication, problem-solving, and organisational skills, with a knack for finding creative solutions
· Genuine empathy, resilience and a calming presence, especially when supporting vulnerable customers facing complex challenges
This is your chance to step into a role where your energy and compassion directly shape the lives of residents in need. You’ll join a passionate team dedicated to delivering excellence and uplifting our community — there’s never been a more exciting time to get involved!
Please note this role will be subject to a Basic DBS Check
In this rewarding frontline role, you’ll be the vital link connecting people to the housing advice, support, and solutions they need — often before their situation becomes critical. Imagine the satisfaction of guiding customers towards brighter futures, collaborating with dedicated colleagues and partners, and playing a key part in preventing homelessness in our community. You’ll be empowered to deliver early intervention, innovative support, and personalised service that truly matters.
Key responsibilities include:
• Be the welcoming first point of contact for anyone seeking housing support, delivering expert triage and guidance in line with the Homelessness Reduction Act 2017
• Empower customers to navigate their options and discover the best path forward
• Manage referrals efficiently, ensuring help reaches those who need it swiftly
• Coordinate emergency accommodation placements, working closely with suppliers to ensure immediate solutions
• Keep meticulous records to support seamless service delivery and continuous improvement
• Champion a personalised, inclusive approach, ensuring everyone receives high-quality care and support
What we’re looking for:
· Proven experience thriving in a lively, customer-facing role — ideally within housing or support services, where no two days are ever the same
· Strong knowledge of homelessness legislation and safeguarding, underpinning your commitment to doing the right thing
· Outstanding communication, problem-solving, and organisational skills, with a knack for finding creative solutions
· Genuine empathy, resilience and a calming presence, especially when supporting vulnerable customers facing complex challenges
This is your chance to step into a role where your energy and compassion directly shape the lives of residents in need. You’ll join a passionate team dedicated to delivering excellence and uplifting our community — there’s never been a more exciting time to get involved!
Please note this role will be subject to a Basic DBS Check
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.