Team Leader - Care Coordination Admin | The Royal Wolverhampton NHS Trust
| Dyddiad hysbysebu: | 11 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Ebrill 2026 |
| Lleoliad: | Wolverhampton, WV10 0QP |
| Cwmni: | Royal Wolverhampton NHS Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7800875/225-DIV3-7800875 |
Crynodeb
Our fast-paced Single Point of Access Hub, Care Coordination, located at the Science Park is seeking an Admin Team Leader with strong team leadership skills and with experience in administration and/or call handling to join the team.
The team handles a wide variety of calls, ranging from straightforward referrals to complex palliative care calls for patients at the end of life - making a real difference every day.
In this role, you will:
• Demonstrate a significant level of initiative in organising their
own workload and taking decisions and action, some of which may be without immediate advice from the Service Support Manager.
• Promote a professional attitude offering an efficient and confidential service.
• Have a flexible approach to working as part of a team focused on ensuring the needs of patients and referrers are met.
• Liaise with a range of clinical staff via the telephone, face to face and via mail.
• Monitor data to ensure timeliness of input of national and contract data, whilst ensuring data quality targets for demographic collection are met.
This role operates within a 24/7 service, including weekends and bank holidays, in a fast-paced, dynamic environment.
Shifts are rotational and include the following:
• Early Morning: 06.00 - 14.00
• Standard Day: 08.00 - 16.00
• Mid-Late Day: 12.00 - 20.00
• Late Day: 14.00 - 22.00
• Night: 21.45 - 05.45 / 22.00 - 06.00 / 22.15 - 06.15
The post holder will ensure that the service is sufficiently staffed to maintain support during service operational hours, including bank holidays.
The post holder will ensure a high quality and responsive administration and call handling support to meet the needs of their service.
The post holder will work closely with other Team Leaders, Team Coordinator and/or Service Support Manager to ensure consistency of services, processes and best practice across the Adult Community Services Group.
The post holder will monitor data to ensure timeliness of input of national and contract data, whilst ensuring data quality targets for demographic collection are met.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Communication: The post holder will ensure a strong and robust communication process between all colleagues within the service. They will provide leadership to the team to ensure there is an efficient and confidential message handling service.
ICT: The post holder will have an enhanced knowledge of software programmes used within the service. They will provide training and support to staff in use of systems, and support colleagues in resolution and troubleshooting of minor iT issues.
Governance: The post holder will audit staff performance levels, challenging working practices to improve administrative functions and processes. They will monitor, manage and investigate incident reporting ensuring all Trust policies and procedures are adhered to.
Staffing: The post holder will develop and promote a positive culture within the Directorate to enable continuous quality and service improvement in line with the Group and organisation objectives.
This advert closes on Monday 16 Mar 2026